Walid Nasr
Berlin
Summary
Organized Office Manager leveraging 4 years of experience optimizing productivity, efficiency and service quality. Highly dependable, ethical and reliable with proficiency in G-Suite, Microsoft Office and other office management tools. Collaborative and driven with skill in ensuring operational and service excellence. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Facilities & Office Manager
OLX Group GmbH
01.2023 - Current
- Leading the office team and overseeing team operations
- Ensuring adherence to Health and Safety at Work regulations
- Maintaining quality working conditions by organizing office layout, managing inventory and supervising the upkeep of the office and coordinating repairs
- Vendor management by overseeing services (e.g. cleaning, security, etc.), contract & pricing negotiations with vendors, service providers and leases
- Collaborating with HR / stakeholders to update and uphold office policies
- Establishing and maintaining efficient office operations and procedures
- Managing the office budget and organizing team events
- Supporting the onboarding process for new hires
- Handle employee inquiries related to office management
- Managing subleasing arrangements for multiple floors
Senior Assistant Community Experience
Wayfair Deutschland
09.2021 - 12.2022
- Responsible for the Front of House area, including reception, office space, meeting rooms, event coordination and internal staff requests.
- Coordination with internal back of house team
- Contact person for service providers, incl. in-house facility management team
- Preparatory accounting tasks
- Optimization of internal processes
- Collaboration in project management
Workplace Operations Manager for Wayfair
HBC-Service GmbH
02.2021 - 09.2021
- Teamlead of more than 10 people
- Managing client events and requests
- Conduct quality audits, identifying improvement points and action plans
- Main point of contact for client
- Manage shift schedules, hiring processes and new joiner training
Conference & Reception Employee
Linklaters LLP
06.2019 - 01.2021
- Front Desk & Conference management
- Reservation, coordination & event management for internal and external events
- Coordination of caterers for events and F&B management for employees
- IT first level support for meetings
- Vendor & accounting management
- Visitor & access card management
- Mail & shipping
- Induction & training of new employees
- Development & execution of client service projects
Front Office Coordinator
The Ritz-Carlton, Berlin
04.2018 - 05.2019
- Check In & Out of Guests
- Forwarding of telephone calls and messages
- Administrative Tasks
- Answering general inquiries
- Complaint & Claim Handling
- Preparation and execution of group arrivals
- Induction of new employees, trainees and interns
Education
A-Levels -
Wilma-Rudolph-Oberschule
Berlin, BE2007
Hotel Industry Expert -
Brillat-Savarin-Schule (OSZ Gastgewerbe)
Jan 2016
Skills
- Microsoft Office
- G-Suite
- Event Planning
- Office Management Software (eg Trello, Asana, Robin Powered, Envoy, Service Now)
- Office Management
- Organizational Skills
Languages
English
Proficient
C2
German
Bilingual or Proficient (C2)
German
Bilingual or Proficient (C2)
Timeline
Facilities & Office Manager
OLX Group GmbH
01.2023 - Current
Senior Assistant Community Experience
Wayfair Deutschland
09.2021 - 12.2022
Workplace Operations Manager for Wayfair
HBC-Service GmbH
02.2021 - 09.2021
Conference & Reception Employee
Linklaters LLP
06.2019 - 01.2021
Front Office Coordinator
The Ritz-Carlton, Berlin
04.2018 - 05.2019
A-Levels -
Wilma-Rudolph-Oberschule
Hotel Industry Expert -
Brillat-Savarin-Schule (OSZ Gastgewerbe)
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