Walisher Bukhari

Front desk representative

Hotel ONE Multan

Multan

01.2018 - 01.2020

Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Planned coverage needs and organized services to support incoming special events.
Stored guest valuables in safe and individual boxes for security.
Prepared weekly employee work schedules to meet operational needs.
Entered and updated sensitive customer information during check-ins and room changes.
Transcribed phone messages and relayed to appropriate personnel.
Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Introduced customers to resort amenities with pleasant and helpful demeanor.
Answered multi-line phone system and enthusiastically greeted callers.
Maintained clean and organized front desk areas to uphold polished company image.
Confirmed important personal and payment information for compliance with security and payment card industry standards.

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