Walter Quiroz
Customer Service (Clerical/Technical)
Ansbach
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
9
9
years of professional experience
1
1
Language
Work History
Customer Service Representative
Domino's Pizza
03.2022 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Sales Representative
Florida Pest Control
06.2018 - 12.2020
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
Camp Counselor
Ethical Culture Fieldston School
06.2016 - 08.2016
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Worked with children of varying age, interest, skill, and developmental levels.
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Inventory Coordinator
Ethical Culture Fieldston School
08.2014 - 03.2016
- Managed all related documentation and records for department.
- Developed comprehensive reports for management, highlighting inventory levels, trends, and areas of concern.
- Collaborated with cross-functional teams to align production plans with customer requirements.
Education
Bryant High School
Astoria QueensSkills
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Customer relations
Timeline
Customer Service Representative
Domino's Pizza
03.2022 - 11.2023
Sales Representative
Florida Pest Control
06.2018 - 12.2020
Camp Counselor
Ethical Culture Fieldston School
06.2016 - 08.2016
Inventory Coordinator
Ethical Culture Fieldston School
08.2014 - 03.2016
Bryant High School
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