Waltraud Eretz

• Conducted regular reviews of each managed portfolio''s performance against objectives/targets – taking corrective action as necessary if any shortfalls were identified.
• Developed long-lasting client relationships by providing exceptional customer service and support.
• Implemented innovative strategies for retaining top-performing clients, reducing churn rate substantially.
• Expanded market share by identifying new business opportunities and securing high-value accounts.
• Mentored junior account managers, fostering their professional growth and skills development within the company.
• Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
• Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
• Increased revenue for the company through strategic upselling and cross-selling initiatives.
• Coordinated efforts across teams to ensure seamless delivery of products and services to clients.

Strategy consultanting

• a company's business practice and objectives. Recommend strategies thtat improve results and reach the goals.
• Identified ways for company growth by conducting competitor analysis and market research [1-3months].
• Stayed up to date on the latest marketing developments and trends through regular research and networking on LinkedIn.
• Created, implemented and monitored marketing campaigns that increased awareness, profits and website views.

Performance Marketing

• Monitored the campaigns and ran performance and engagement analyses to inform optimisation strategies.
• Carried out research and prepared presentations for promotional products in collaboration with colleagues.
• Sent targeted emails containing promotions, news and updates to help achieve marketing goals.
• Supported staff to facilitate smooth planning, communication and marketing of events and campaigns.
• Kept track of web traffic to analyse website performance and recommend improvements.
• Designed and created graphics to exact specifications using advanced Salesforce, tableau and Excel tools.

C-Level Communication

• Delivered 1:1 support for collegues that where challanged to reach their targets.
• Delivered media training in understanding reports and analysing campaign performance sector.
• Devised strategic research strategies to gain actionable insights into area of interest.
• Designed marketing strategies and monitored effectiveness.

Project Management

• Identified opportunities for improving processes through software systems.
• Assisted in marketing budget management by tracking all expenses and invoices.
• Took part in review and proofreading of all content to confirm accuracy and consistency.
• Enhanced target market reach through tactical social media advertising.
• Established clear objectives for marketing initiatives, guiding implementation, tracking and optimisation efforts.
• Negotiated optimal placement of advertisements across different media types.
• Used data to build strategies for targeting specific markets and consumer demographics.
• Monitored consumer patterns, anticipating changes and maintaining marketing strategy relevance in dynamic landscape.
• Build and maintain trustworthy relationships with advertisers. Due to regular contact.
• Updating my advertisers on the latest products and what impact this could have on our strategy if adopted.

Visa Consultant

• Asses application documentation and Interview applicants.
• Managed client expectations and tailored advice to each case's specific circumstances and corporate clients' commercial needs.
• Functioned as liaison for clients to provide problem management, proactive identification of processing efficiencies and system enhancement support.
• Stayed current with industry and client trends and maintained strong knowledge of visa products and services to serve applicants better.
• Provided advice and assistance to clients concerning visa options, eligibility and merits of lodging an application.
• Reviewed, assessed and created E2E process documentation to present at chair management meetings and forums.

Passport applications

• Dealt with passport enquiries received through the counter and phone, answering to the best of personal abilities and knowledge.
• Managed the checking and collecting of passport applications received at the public counter and by post.
• Checked applications for visa extensions at the immigration counter, accepting or rejecting according to criterias not met.
• Prioritised and processed emergency passport documents and completing within 7-day timeframe, keeping within company deadlines.
• Managed the interviewing of first-time adult passport applicants, asking questions such as Residency and financial status for legal purposes.
• Assessed all documentation provided with applications, rejecting incomplete, suspicious or inaccurate documents back to applicants for review and resubmission.
• Assisted individuals to obtain necessary documents to file license applications.
• Examined passport applications and issued documents facilitating travel.
• Recorded evaluation process and outcomes for maximum transparency.
• Notified applicants of licensing decisions by following established procedures.
• Referred special cases to senior government officials.
• Provided advice on up-to-date government laws and regulations surrounding licenses.
• Sped up application processing by assisting with associated administrative tasks.