WAQAS NAZAR
IT Technical Officer
Hamburg
Summary
IT Technical Officer at CMA–CGM GmbH. An IT graduate with specialization in Communication and Information Technology applications. Self-motivated, professional experienced in IT Support, Windows and IOS administration, Help Desk Support, and IT Management. Passionate about Technology. Eager and driven to contribute and extend experience in these fields. Young, Energetic, Cooperative, extremely enthusiastic, and hardworking to complete challenging tasks. I have strong leadership abilities, and a distinct personality, and a good learner.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
IT Technical Officer
CMA CGM GmbH
Hamburg
02.2020 - Current
- Installation and maintenance of Hardware – HP, DELL, Microsoft, Apple and IT infrastructure
- Administration of NAS synology and VEEAM Server
- Administration of Office 365
- Management of incidents, procedures and standards through Ticketing system – ZenDesk, Service Now
- Coordination with vendors to ensure connectivity and availability of business applications locally and globally
- Management of IT Asset Database and software licenses in SharePoint
- Windows and Mac OS administration
- Assist in planning and execution of migration and change of corporate application and equipment
- Administration of Active Directory – Local and Global
- Mobile device Management
- Remote Support though Team-viewer, SCCM and Quick Assist
- Assist Network team in installation and configuration of Network infrastructure
- Managed Installation of Hardware – Printers and Telephone Systems
- Responsible for IT equipment purchase and third party support Performance and billing
IT Support Engineer
Exlibris GmbH
Hamburg
11.2019 - 02.2020
- Migration of Infrastructure – HP, DELL, Microsoft, Lenovo
- Administration of Windows and Mac OS
- Email accounts, distribution lists and shared mailbox administration
- Administration of O365 Applications
- Management of Ticketing system – Solar Winds
- Administration of different VPN – Pulse Secure, Cisco
- Management of Asset Database in Ticketing System and SharePoint
- On-Boarding and Off boarding of users in AD
- Administration of Active Directory – Local and Global
- Mobile device Management
- Handling live site problem & troubleshooting
- Remote support in Europe, America and Asia
- Administration of DOU security
- Google workplace Management
Assistant Field Engineer (IT Support)
Vestas GmbH
Hamburg
04.2018 - 12.2018
- Migration of Infrastructure (HP, DELL, Microsoft, Lenovo)
- Migration of Windows – XP, 7, 8
- Managed installation, configuration and administration of hardware and software
- Management of Ticketing system through Service Now
- VPN Installation
- Management of Asset Database
- Windows Installation – XP, 7, 8, 10
- Handling live site problem & troubleshooting
Education
Bachelor of Science - Telecommunication and Networking
COMSATS Institute of Information Technology
Sahiwal, Pakistan 02.2012 - 03.2016
Skills
- Project Management
- Asset Management
- Active Directory
- NAS Synology Backup Server
- Office 365
- Windows Administration
- MFA Concepts
- Server Management
- Ticketing System
- Google Workplace
- MDM
- Network Support
- Video Conferencing
- InTune
- WSUS
- ZenDesk
Passions
- Hiking
- Reading books
- Swimming
- Traveling
Certification
ITIL Foundation in IT Service Management
Hobbies
Traveling, Hiking, Sports, Reading, Cooking
Timeline
VMware VSphere: Install, Configure, Manage[V8]
06-2024
ITIL Foundation in IT Service Management
06-2023
IT Technical Officer
CMA CGM GmbH
02.2020 - Current
Google IT Support
01-2020
IT Support Engineer
Exlibris GmbH
11.2019 - 02.2020
Assistant Field Engineer (IT Support)
Vestas GmbH
04.2018 - 12.2018
Bachelor of Science - Telecommunication and Networking
COMSATS Institute of Information Technology
02.2012 - 03.2016
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