WEI XIONG

• Through regular coaching, I established clear expectations for performance standards among 25-28 team members. I also led a multicultural team of ages 20 to 70 and developed a strong team culture through effective communication, training, and performance evaluations.
• We consistently achieved sales targets by monitoring KPIs closely and taking corrective action as needed. I have experienced Positive KPI growth, with team sales growing at 40-50% per annum in the two years since taking over management. As of February 2024, annual sales have increased by 45% from previous years.
• Championed store events，combine with omni chanel and customer service tools and drove foot traffic, increased brand awareness and improved customer experience.
• Improved customer satisfaction scores with attentive service and prompt resolution of concerns.
• Implemented process improvements to enhance operational efficiency while minimizing costs without compromising quality or service levels.
• Managed financials with precision, ensuring accurate forecasting, budgeting, and expense control measures were in place.

• Open a new store at Metzingen and build up the team.
• Mystery shopping ranked 3rd out of all shops in the village.
• Through two years of hard work, the team KPIs were ranked first in the whole of Germany.CR was stable at 10% and UPT was over 2.0%.

• Organization and handling of the day-to-day business in sales when monthly sales figures and KPIs are reached.
• Creating strategies based on daily visitor numbers and daily target.
• Organization and execution of deliveries and inventory from 2 separate warehouses.
• Arranging promotions and displays.
• Improving customer satisfaction by handling complaints quickly and providing individual support.
• Improving customer loyalty by communicating our company's unique selling points.
• Acquiring new customers through personal contacts.
• Building and training an international team.
• Independently carrying out the move in 2019 from a small store to a much larger one (400 sqm).
• Independent and autonomous way of working.

Providing Moncler customers with exceptional service by meeting their individual needs and expectations.

Drive and exceed individual KPI goals.

I started a laser company with my German partner from zero. Within five years, we had 40 employees and sold about 40 production laser machines for cutting wood and metal worldwide annually.

As part of building the company, I was responsible for building good relationships with the Chinese government and communicating with banks to ensure secure funding.

As a result of over ten years of self-employment, I have learned.

1. To lead a team, motivate and deploy people according to their abilities.

2. Communication skills, organization and problem-solving skills.

3. High flexibility and positive CAN DO attitude.

4. Working with multicultural and diverse people.

5. Ability to think and analyze independently.

6. Pro-active, well-structured and achieve on multiple tasks.

7. Adapt to new situations quickly and solve all kinds of problems immediately.

I am assertive and am used to working independently.

Han´s Laser Technology Industry Group Co., Ltd, a public company established in 1996, has now become the flagship of the Chinese national laser industry and the world´s famous laser equipment manufacturer.

Han´s laser went public in the Shenzhen Stock Exchange Market in 2004, and its market value has reached over 6 Billion USD.

1. Reaching profitability goals.

2. Daily contact with international agents to reply to emails or questions and provide technical support translation, product quotes, and market information exchange.

3. Building new and managing existing relationships with end-users, providing product proofing, after-sales support communication and technical translation for online or on-site training.

4. Participate in and organize domestic and international trade fairs, developing new clients and agents in different countries.

5. Regularly analyze and communicate commercial sales data and create action plans based on results. Identify new/potential growth strategies within the market.

1. Developing day-to-day schedules, prioritising activities, handling calendaring, and proactively identifying and resolving scheduling conflicts.

2. Managing travel logistics, trip preparation and expense reporting.

3. all administrative support functions, including organizing documents, office supply ordering, etc.

4. Responsible for carrying out all administration processes, including planning and attending meetings or events and making reports.

5. Identify, develop and manage the induction, training and development programme.

6. assist with the director´s queries.

As a reporter for a daily newspaper, reporting about the city's livelihood, emergencies, and economic life. These two years of work have benefited me The ability to communicate with people, attention to detail and the ability to find out the essence of events from the details, the ability to react quickly.