Wendy Vijosa- Sandoval
Food Service Associate
Las Vegas
Summary
Dynamic leader with a proven track record at McDonald's, enhancing customer satisfaction and team efficiency. Excelled in employee management and problem-solving, significantly reducing staff turnover and optimizing operational workflows. Skilled in coaching and mentoring, consistently achieving and surpassing sales goals through innovative performance management strategies. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
1
1
Certification
1
1
Language
Work History
Department Manager
McDonald's
03.2023 - Current
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Increased customer satisfaction with proactive issue resolution strategies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Fast Food Crew Trainer
McDonald's
04.2022 - 03.2023
- Encouraged team spirit and cooperation through regular motivational meetings and feedback sessions.
- Provided excellent problem-solving skills to troubleshoot equipment malfunctions or other operational issues promptly.
- Served as an essential liaison between management staff and crew members, relaying crucial updates regarding scheduling changes or policy adjustments proactively.
- Recognized for outstanding customer service skills, consistently receiving positive feedback from customers and management alike.
- Fostered positive work environment, leading to decrease in staff turnover.
- Established and maintained quality control standards.
Food Service Worker
McDonald's
01.2022 - 04.2022
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Greeted customers at counter to fulfill requests and answer questions.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Education
High School Diploma -
Cimmarron-Memorial High School
Las Vegas, Nevada 04.2001 -
Skills
Team Supervision
Customer Service
Sales Reporting
Performance Management
Employee Scheduling
Employee Management
Problem-Solving
Training and mentoring
Coaching and Mentoring
Workflow Coordination
Certification
Leadership
Timeline
Department Manager
McDonald's
03.2023 - Current
Fast Food Crew Trainer
McDonald's
04.2022 - 03.2023
Food Service Worker
McDonald's
01.2022 - 04.2022
High School Diploma -
Cimmarron-Memorial High School
04.2001 -
Similar Profiles
Ulises GonzalezUlises Gonzalez
Crew Member at McDonald'sCrew Member at McDonald's
Rosa Ruiz ValenciaRosa Ruiz Valencia
Asistant Manager at McDonald'sAsistant Manager at McDonald's
Roselyn Somuah BaahRoselyn Somuah Baah
Crew member at McDonald'sCrew member at McDonald's
NO NUAMNO NUAM
Cashier at McDonald'sCashier at McDonald's