Whitney Blackmon Griffin
Wilmington
Summary
Accomplished Remote Engineer at Agilent Technologies, specializing in Atomic and Molecular Spectroscopy. Proficient in system troubleshooting and subject matter expert for process improvement discussions. Skilled in technical writing and known for problem-solving abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passion for training and coaching.
Overview
16
16
years of professional experience
Work History
Remote Engineer, Advanced
Agilent Technologies
07.2020 - Current
- Remote Support Engineer for Atomic and Molecular Spectroscopy Products (including ICPOES, MPAES, AA, Cary UV, and FTIR instruments). Main job functions include processing service requests, creating service orders, and submitting sales leads and quote requests, dependent on needs of the customer. Assisting customers with technical issues through troubleshooting, process documentation and parts prediction
- SAP C4C, CRM and CDT Trainer and Process Subject Matter Expert
- Knowledge Portal Article author for supported product lines
Technical Tier One Support Engineer
Agilent Technologies
07.2018 - 07.2020
- Technical Support for GC, Flame AA, GFAAS, and ICPOES instruments for the Americas Call Center
- Assists customers with technical questions related to hardware and software
- Serve as first point of contact for customers calling into technical support
- Main job functions include processing service requests, creating service orders, and submitting sales leads and quote requests, dependent on the needs of the customer. Assisting customers with technical issues through troubleshooting, process documentation and parts prediction
Teaching Assistant
University of South Alabama Department of Chemistry
08.2017 - 05.2018
- Assisted Dr. Christian Oertli with Life Sciences, Organic I and Organic II laboratory classes
- Interacted with students to help answer questions and assisted with any demonstrations
- Restocked materials for the current week's lab
Fraud Detection Analyst
Bank of America
10.2011 - 10.2012
- Customer service via inbound call center
- Fraud Detection of credit card accounts
- Fraud claim processing
Fraud Detection Analyst
Wells Fargo
10.2010 - 10.2011
- Customer service via outbound call center
- Fraud investigation and detection of debit card accounts
- Fraud claim processing
Bank Teller
Wells Fargo
09.2009 - 10.2010
- Customer service
- Cash management
- Transaction processing
- Sales
- Bank vault management
Education
Bachelor of Science - Chemistry
University of South Alabama
Mobile, AL05.2018
Bachelor of Science - Business Administration And Marketing
Troy University
Troy, AL07.2008
Skills
- Process Improvement
- Process Development
- Technical Writing
- System Troubleshooting
- Experienced Trainer
Timeline
Remote Engineer, Advanced
Agilent Technologies
07.2020 - Current
Technical Tier One Support Engineer
Agilent Technologies
07.2018 - 07.2020
Teaching Assistant
University of South Alabama Department of Chemistry
08.2017 - 05.2018
Fraud Detection Analyst
Bank of America
10.2011 - 10.2012
Fraud Detection Analyst
Wells Fargo
10.2010 - 10.2011
Bank Teller
Wells Fargo
09.2009 - 10.2010
Bachelor of Science - Chemistry
University of South Alabama
Bachelor of Science - Business Administration And Marketing
Troy University
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