WHITNEY A. BROADDUS-SMITH
Claymont
Summary
Motivated and dedicated professional in pursuit of an opportunity to provide support to the public. With several years of customer service experience, I am seeking to obtain a role, in which will allow me to use my healthcare customer service background to help an organization.
Overview
13
13
years of professional experience
Work History
Sr. Personal Loan Specialist
OneMain Financial
03.2024 - Current
- Optimized marketing efforts to target high-potential segments within the local community, leading to increased market share for personal loans division.
- Reduced delinquency rates by proactively monitoring portfolio performance and addressing potential issues before they escalated.
- Maximized revenue generation with consistent achievement of sales targets for personal loans and related products.
- Established a reputation as a trusted advisor among both clients and colleagues, resulting in increased business opportunities and professional growth.
- Increased loan application approvals by streamlining the application process and implementing efficient review methods.
Collections Agent
Flagship Credit Acceptance
12.2022 - 02.2024
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Maintained high volume of calls and met demands of busy and productive group.
Server/Bartender
Outback Steakhouse
06.2020 - 07.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
Retail Sales Lead
T-Mobile
09.2017 - 07.2022
- Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
- Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in- store
- Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices such as Tablet PC,
- Smart Watch, and Mobile Hotspot.
Call Center Representative //
AIG
02.2016 - 08.2017
- Processed participants change requests (address, EFT's,
- Beneficiary, Pension Elections, Death Claims, etc.) within the department standards
- Provided information regarding pension benefit election options
- Assisted customers by quickly identifying the nature of their problem and taking appropriate action to solve it
- Completed the appropriate system updates to help the department keep track of incoming questions, responses to inquiries as well as outstanding issues
Unit Clerk // Crozer
Keystone Health
06.2012 - 02.2016
- Assisted in filing, copying and maintenance of medical records
- Scheduled and coordinates meetings rooms/luncheons as requested, coordinating arrangements, such as food, room set up, audiovisual equipment, etc
- Appropriately
- Completed registration process of all new admissions: obtain consent forms, set up account in SMS, obtain copy of client
Education
High School Diploma -
Penn Wood High School
06.2011
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Typing 55 WPM
- Environmental Service
- Sales Associate
- Medical Terminology
- Customer Service
- Collections Processing
- Skip Tracing
Timeline
Sr. Personal Loan Specialist
OneMain Financial
03.2024 - Current
Collections Agent
Flagship Credit Acceptance
12.2022 - 02.2024
Server/Bartender
Outback Steakhouse
06.2020 - 07.2022
Retail Sales Lead
T-Mobile
09.2017 - 07.2022
Call Center Representative //
AIG
02.2016 - 08.2017
Unit Clerk // Crozer
Keystone Health
06.2012 - 02.2016
High School Diploma -
Penn Wood High School
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