Summary
Overview
Work History
Education
Skills
Affiliations
Interests
Timeline
Generic

William Donato

Townsend,DE

Summary

Dynamic professional with a proven track record at Amazon, excelling in customer service and efficient delivery management. Recognized for enhancing client satisfaction through timely deliveries and effective communication. Skilled in logistics coordination and team leadership, fostering collaboration while maintaining a clean driving record and a positive attitude.


Experienced with optimizing field operations to improve efficiency and productivity. Utilizes strategic planning and resource management to enhance project outcomes. Track record of effective team leadership and problem-solving in high-pressure situations.

Overview

4
4
years of professional experience

Work History

Delivery Driver

Amazon
05.2025 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.

Field Operations Manager

Harvey Haven Lavender Farm
01.2022 - Current
  • Maintained open lines of communication between upper management and field personnel, facilitating smooth information flow throughout the organization.
  • Coordinated logistics efforts for efficient deployment of resources across various job sites simultaneously.
  • Managed large-scale projects from inception to completion, consistently meeting deadlines and staying within budget constraints.
  • Aligned field operations goals with overall company objectives, ensuring all projects were executed according to corporate standards and expectations.
  • Established strong relationships with vendors and suppliers, negotiating favorable contracts to reduce operational expenses.
  • Assisted in the development of company policies and procedures related to field operations, ensuring compliance across all teams.

Carpet Cleaning Lead Technician

Stanley Steemer International
02.2022 - 01.2023
  • Planned, scheduled, and delegated daily work to team of employees.
  • Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
  • Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
  • Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.

Education

Penn Foster

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Punctual and reliable
  • Clean driving record
  • Client relationship management
  • Documentation and reporting
  • Inventory management
  • Dry vans
  • Clear communication
  • Courteous and polite demeanor

Affiliations

Wilmington Kitchen Collective


Lavender Growers Association

Interests

  • I enjoy helping others and giving back to the community
  • Growing herbs, vegetables, or fruits in home gardens
  • Enjoy experimenting with different ingredients and flavors in the kitchen Specifically with our locally famous Lavender Lemonade
  • Finding new ways to build my own work experience that can help facilitate growth in my role as Co-Owner and Field Operations Manager of Harvey Haven Lavender Farm

Timeline

Delivery Driver

Amazon
05.2025 - Current

Carpet Cleaning Lead Technician

Stanley Steemer International
02.2022 - 01.2023

Field Operations Manager

Harvey Haven Lavender Farm
01.2022 - Current

Penn Foster

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William Donato