William McKenney
Wilmington
Summary
Results-driven Fire Alarm Service Manager with expertise in team leadership, safety compliance, and customer relationship management. Proven ability to enhance service delivery and resolve customer concerns effectively.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Fire Alarm Service Manager
Marmic Fire & Saftey
Newark, DE
01.2024 - Current
- Oversaw daily service operations to ensure compliance with safety regulations and procedures.
- Trained and mentored team members on equipment maintenance and customer service best practices.
- Developed and implemented operational workflows to enhance efficiency in service delivery.
- Coordinated scheduling of service appointments, optimizing technician routes for timely responses.
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
Fire Alarm Service Manager
Anaconda Protective Concepts Inc.
Newark, DE
03.2011 - 01.2024
- Anaconda Protective Concepts was purchased by Marmic Fire & Saftey, January 2024.
- Began as a Fire Alarm Service Technician March 2011-2016.
- Promoted to Service Manager role January 2016.
Commercial Electrician
Triton Electric
Newark, DE
06.2007 - 03.2011
- Installed and maintained electrical systems in commercial buildings to ensure operational efficiency.
- Diagnosed electrical issues, implementing effective solutions to minimize downtime and enhance safety.
- Collaborated with project managers to develop electrical layouts, ensuring compliance with industry standards.
Education
High School Diploma -
Delcastle Technical High School
Wilmington, DESkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Well versed computer skills
- Safety orriented
Accomplishments
- Delaware Electrical Apprenticeship program.
- Started my career as an Electrical Apprentice, moved up to management position.
- Achieved 95% monthly job completion by introducing Service Trade for Service Call tasks.
Certification
- Electrical Journey Person
- OSHA 10
- Nicet Fire Alarm Installation and Testing Level II.
- FCC License
- Multiple Fire Alarm software certifications.
- Confined Space.
Timeline
Fire Alarm Service Manager
Marmic Fire & Saftey
01.2024 - Current
Fire Alarm Service Manager
Anaconda Protective Concepts Inc.
03.2011 - 01.2024
Commercial Electrician
Triton Electric
06.2007 - 03.2011
High School Diploma -
Delcastle Technical High School