Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

WILMERA RUEBENSAAL

Customer Service Representative
Grettstadt,Schweinfurt
WILMERA RUEBENSAAL

Summary

Dynamic and results-oriented professional with extensive experience in hospitality and customer service, notably with Verleo Catering Services. Excelled in enhancing guest relations and maintaining high standards of cleanliness, demonstrating adeptness in housekeeping knowledge and problem-solving abilities. Proven track record of improving client satisfaction and operational efficiency through effective department coordination and exemplary customer service. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail.

Overview

23
years of professional experience

Work History

Verleo Catering Services

HOUSE KEEPING SUPERVISOR
06.2016 - 02.2020

Job overview

  • Completed schedules, shift reports, and other business documentation.
  • Worked with office staff to facilitate inventory of kitchen equipment and utensils to respond promptly to all kitchen activities
  • Communicated repair needs to maintenance staff.
  • Placed orders for housekeeping supplies and toiletries.
  • Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with Food Safety Standards and Regulations.
  • Conducted regular inspections of office, kitchen and food storage to verify compliance with housekeeping standards.
  • Improved overall employees and clients satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Managed and monitor monthly inspection and check up of Cleaning Machines and facilities for proper sanitation and pest control.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Developed and maintained comprehensive inventory system to track equipment and supplies.

Grand Mellinium Hotel

Banquet Staff Member
05.2012 - 05.2016

Job overview

  • Maintained clean and organized banquet areas, contributing to a positive guest experience.
  • Coordinated with other departments for seamless execution of large-scale events, resulting in positive feedback from clients.
  • Implemented creative table settings and room designs, improving event aesthetics and ambiance.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • Added food items, beverages, and utensils to trays and immediately delivered to guest in need.
  • Provided attentive customer service, addressing guest concerns promptly and professionally.
  • Assisted in the setup and breakdown of banquet rooms, ensuring efficient event transitions.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Served meals to customers according to established guidelines.
  • Replenished condiments and other supplies at tables and service bars.
  • Cleaned and maintained dining area and condiment stations.
  • Assisted customers in selecting menu items, answering questions and providing general information.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.
  • Assisted customers with information regarding menu offerings and nutrition information.
  • Adhered to all safety and sanitation standards while preparing and delivering food.
  • Delivered food to guest tables with timeliness and efficiency.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Skilled at working independently and collaboratively in a team environment.

PUREGOLD PRICE CLUB INC

Cash Management Clerk
02.2008 - 05.2010

Job overview

  • Reduced cash discrepancies through meticulous record-keeping and thorough reconciliation of daily transactions.
  • Exhibited strong attention to detail while balancing multiple tasks simultaneously within a fast-paced work environment successfully.
  • Promoted an organized workspace, maintaining clean work areas that supported optimal productivity levels throughout the day.
  • Safeguarded company assets, securing cash storage areas and adhering to loss prevention policies consistently.
  • Handled day-to-day accounting processes to drive financial accuracy. Preparation of check payment.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Ensured timely deposits by efficiently processing cash receipts and preparing bank deposits on a regular basis.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.

Meralco

Customer Service Representative
02.1997 - 12.2006

Job overview

  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Provided excellent customer care by responding to requests, assisting with product selection and collection of payments functions.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Meralco

Administrative Assistant
02.1997 - 12.2006

Job overview


  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Established administrative work procedures to track staff's daily tasks.
  • Maintained inventory of office supplies and placed orders.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.

Education

Araullo University
Manila, Philippines

Vocational from FOODS AND COOKERY
03-2009

University Overview

  • Food Preparation
  • Food Sanitation
  • Cooking Procedure
  • Menu Preparation
  • Table Settings and Etiquet

DELA SALLE ARANETA UNIVERSITY
MANILA PHILIPPINES

Bachelor of Science from Office Administration
03-2003

University Overview

  • Major in Office Management.
  • Office Organization
  • Computer Literacy
  • Office Administration

Caloocan City Polytechnic College
Philippines

Associate of Science from Computer Secretarial
03-1996

University Overview

  • Computer Literacy
  • Administrative Assistance
  • Office Assistance
  • Personality Development

Skills

  • Housekeeping knowledge
  • Cleaning and sanitation
  • Guest Relations
  • Customer service-focused
  • Health and safety compliance
  • Department coordination
  • Office Oriented Person
  • Excellent Customer Service Relation
  • Complaint Handling
  • Professional telephone demeanor
  • Clerical Support
  • Problem-solving abilities

Languages

English
Bilingual or Proficient (C2)
German
Beginner (A1)
Tagalog
Bilingual or Proficient (C2)

Timeline

HOUSE KEEPING SUPERVISOR

Verleo Catering Services
06.2016 - 02.2020

Banquet Staff Member

Grand Mellinium Hotel
05.2012 - 05.2016

Cash Management Clerk

PUREGOLD PRICE CLUB INC
02.2008 - 05.2010

Customer Service Representative

Meralco
02.1997 - 12.2006

Administrative Assistant

Meralco
02.1997 - 12.2006

Araullo University

Vocational from FOODS AND COOKERY

DELA SALLE ARANETA UNIVERSITY

Bachelor of Science from Office Administration

Caloocan City Polytechnic College

Associate of Science from Computer Secretarial

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WILMERA RUEBENSAALCustomer Service Representative