Yair Rosenberger

As a Delivery Operations Supervisor, I built our delivery operations team from the ground up, recruiting a team of approximately 12 employees.

I established their workflows, streamlined operations, and implemented continuous improvements to optimize work processes and enhance efficiency.

* Delivering vehicles to an average of 2500 customers every quarter, delivered more than 25,000 vehicles in the last 3 years

* Continuous process improvement and enhancement of digital solutions – transitioned from email and phone-based communication to implementing workflows on internal systems and utilizing a dedicated app for customer communication

* Setting our companies Delivery Team KPIs and ensuring our targets are met

* Established a dedicated communication channel between internal teams to ensure accurate, documented communication and improve response times

As an Operations Specialist on the Sales and Delivery team, I kept our sales and deliveries running with high speed and efficiency. I was responsible for the behind-the-scenes activities that support vehicle sales and deliveries in your market across both new and used cars.

* Constantly search for ways to optimize, reduce or eliminate unnecessary tasks

* Handled an average of 30 customer calls and responded to around 60 emails per day

* Show flexibility to support the different needs of the business in relation to the sale and delivery of new vehicles on an ad-hoc basis.

* Monitoring and solving problems regarding money transfers of clients at the Investment Firm

* Managing large sums of money, daily correspondence with banks, agencies and businesses

Chosen as the outstanding employee for 2019