Yana Shmatko
Prague,
Summary
Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules.
Overview
8
8
years of professional experience
Work History
ServiceNow Platform Engineer
Commerzbank AG
11.2022 - Current
- Collaborated with cross-functional teams to deliver successful ServiceNow implementations.
- Collaborated closely with stakeholders at all organizational levels to understand their needs and tailor solutions accordingly within the ServiceNow Platform.
- Participated in regular review meetings with clients, presenting progress updates and gathering feedback for continuous improvement efforts.
- Optimized engineering processes by implementing innovative solutions and streamlining workflow.
- Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
- Provided ongoing support for implemented solutions, addressing issues promptly to maintain optimal system performance.
IT Business Analyst
Commerzbank AG
05.2020 - 02.2023
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining data quality standards.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams including further deployment management of provided features into further stages.
Copywriter/Rewriter
Freelance, self-employed
08.2015 - 01.2017
- Boosted campaign performance by developing engaging and persuasive copy for print, digital, and social media platforms.
- Increased brand awareness through the creation of compelling content for website landing pages, blog posts, and email newsletters.
Education
Master of Science - Management And Economics
Univerzita Tomáše Bati Ve Zlíně
Zlín, Czech Republic07.2020
Bachelor of Science - International Economics
Kyiv National Economic University
Kyiv, Ukraine07.2018
Skills
- Continuous Integration
- Complex Problem Resolution
- Interpersonal Communication Skills
- End-User Training
- Microsoft SQL Server
- Spring REST API support
- ServiceNow Administration
- ALM Octane, Atlassian tools (JIRA, Confluence, Bitbucket)
- Scrum
Languages
Ukrainian
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
English
Advanced (C1)
Czech
Intermediate (B1)
Timeline
ServiceNow Platform Engineer
Commerzbank AG
11.2022 - Current
IT Business Analyst
Commerzbank AG
05.2020 - 02.2023
Copywriter/Rewriter
Freelance, self-employed
08.2015 - 01.2017
Master of Science - Management And Economics
Univerzita Tomáše Bati Ve Zlíně
Bachelor of Science - International Economics
Kyiv National Economic University
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