Yasemin Bedia Camak
Sales & Seafreight Manager
Hamburg
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Sales & Seafreight Manager
Arnold Schwerlast GmbH & Co. KG
2023.05 - Current
- Import and export operations (FCL, LCL, and project handling)
- Buying and selling of rates (Truck, Seafreight and Airfreight)
- Documentation
- Invoicing/Disputes
- Claim handling.
OCEANFREIGHT EXPORT KEY & GLOBAL ACCOUNTS AGENT
Geodis FF Germany GmbH Germany
2017.10 - 2023.09
- Order Handling for Key Account Customer Seafreight Export
- Documentation / Invoicing / Claim handling
- Monitoring of orders, helping clients and subcontractors.
- Delivered exceptional customer service by proactively addressing concerns and fostering positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
IT- & PROCESSMANAGEMENT
CGATE Logisctics GmbH
Hamburg
2022.11 - 4 2023
- 1st - 3rd Level Support of all used systems
- Excellent communication skills, both verbal and written.
- Worked well in team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
IT 2nd Level Supporter / IT Service Desk Agent
Fr. Meyer's Sohn (GmbH & Co) KG
Hamburg
2021.07 - 2022.10
- 2nd Level Support of Seastep
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Increased efficiency by utilizing remote support tools to troubleshoot user issues effectively.
- Improved team collaboration, actively participating in regular meetings and sharing knowledge on best practices.
IT-APPLICATION CONSULTANT
A. Hartrodt (GmbH - Co.) KG
Hamburg
2020.07 - 2021.06
- 2nd Level Support (CargoSoft, and CargoWise)
- Led training sessions for end-users to ensure smooth transition to new applications and systems.
- Provided exceptional post-implementation support, addressing any lingering concerns or issues promptly for lasting client satisfaction levels.
- Provided expert guidance to clients on best practices for application implementation and maintenance.
Freight Forwarding Agent
Franz Josef Hartmann Int. Spedtition GmbH
2013.12 - 2017.09
- Booking, Export Seafreight Handling (FCL / Project Cargo), Documentation, Communication with global clients, Invoicing, Claim handling
- Maintained strong relationships with carriers, customs brokers, and clients for smooth coordination of shipments.
- Coordinated international shipments, managing complex logistics and documentation requirements for seamless deliveries.
- Prepared accurate shipping documents such as bills of lading, commercial invoices, packing lists, and certificates of origin to facilitate smooth customs clearance processes.
- Managed a high volume of shipments daily, prioritizing tasks effectively to meet tight deadlines without compromising quality or accuracy.
- Ensured compliance with import/export regulations, avoiding costly penalties or delays due to non-compliance issues.
EXPORT COORDINATOR
Max Line International Projects and Logistics GmbH
2013.08 - 2013.10
- Pricing, Handling, Customer Service, global Communication
- Enhanced customer satisfaction with timely shipments and accurate documentation through meticulous attention to detail.
- Followed up with customers to resolve inquiries.
- Prepared and assembled documents to facilitate exports.
- Minimized shipment delays by proactively identifying potential issues and addressing them promptly.
- Communicated information and instructions to and from vendors to research and resolve operational problems.
IMPORT-SACHBEARBEITER/IN
Contibridge Schifffahrt Und Spedition GmbH
2013.01 - 2013.06
- Import Handling
- Customs Clearence
- Sales and Customer Service
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Education
Kauffrau Für Spedition & Logistikdienstleistung - Forwarding - Inernational Seafreight
Contibridge Schifffahrt Und Spedition GmbH
Hamburg, Deutschland 2010.05 - 2013.04
Kauffrau Für Spedition Und Logistikdiensteleistung -
Staatliche Handelsschule Holstenwall
Hamburg, Deutschland 2013.01 -
Skills
CargoSoft
Cargo Wise One
MS Office
Seafreight
Operations Management
Strategic Planning
Time Management
Project Management
Customer Relationship Management (CRM)
Key Performance Indicators
Problem-solving abilities
Teamwork and Collaboration
Activities
Aushilfe als Kassierin, Budnikowsky GmbH & Co. KG, 10/01/22, Present
Languages
Deutsch
Bilingual or Proficient (C2)
Englisch
Advanced (C1)
Türkisch
Beginner (A1)
Timeline
Sales & Seafreight Manager
Arnold Schwerlast GmbH & Co. KG
2023.05 - Current
IT- & PROCESSMANAGEMENT
CGATE Logisctics GmbH
2022.11 - 4 2023
IT 2nd Level Supporter / IT Service Desk Agent
Fr. Meyer's Sohn (GmbH & Co) KG
2021.07 - 2022.10
IT-APPLICATION CONSULTANT
A. Hartrodt (GmbH - Co.) KG
2020.07 - 2021.06
OCEANFREIGHT EXPORT KEY & GLOBAL ACCOUNTS AGENT
Geodis FF Germany GmbH Germany
2017.10 - 2023.09
Freight Forwarding Agent
Franz Josef Hartmann Int. Spedtition GmbH
2013.12 - 2017.09
EXPORT COORDINATOR
Max Line International Projects and Logistics GmbH
2013.08 - 2013.10
IMPORT-SACHBEARBEITER/IN
Contibridge Schifffahrt Und Spedition GmbH
2013.01 - 2013.06
Kauffrau Für Spedition Und Logistikdiensteleistung -
Staatliche Handelsschule Holstenwall
2013.01 -
Kauffrau Für Spedition & Logistikdienstleistung - Forwarding - Inernational Seafreight
Contibridge Schifffahrt Und Spedition GmbH
2010.05 - 2013.04
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