Summary
Skills
Work History
Education
Certification
Languages
Software
ResearchAssistant
Yash Pai

Yash Pai

Summary

Motivated and adaptable professional with over 5 years of combined experience in customer service and brand protection analysis. Currently pursuing a Master's in Digital Transformation at GISMA University of Applied Sciences , with a focus on leveraging technology to drive business innovation. Proven ability to analyze data, protect brand integrity, and deliver excellent client support. Passionate about digital trends, process optimization, and building meaningful customer experiences in a tech-driven world.

Skills

  • Experienced with Microsoft Office applications
  • Data analysis and reporting
  • Issue identification
  • Client relationship management
  • Efficiency optimization
  • Project management
  • Analytical thinking
  • Business intelligence dashboards

Work History

Brand Protection Analyst

Corsearch
08.2022 - 02.2024
  • Analyzed digital trends and data patterns to identify recurring issues,
  • Managed relationships with 5+ global brands, tailoring brand protection strategies to meet each client's unique requirements.
  • Generated reports detailing findings and recommendations.
  • Developed effective improvement plans in alignment with goals and specifications.

Technical Support Associate

Firstsource
08.2018 - 12.2021
  • Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
  • Explained complex technology-related issues in understandable terms to customers.
  • Used remote diagnostic tools to identify sources of certain customer issues.
  • Promoted purchase of service contracts and warranties by detailing benefits of each to customers.


Education

Master's - Digital Transformation

Gisma University of Applied Sciences
Potsdam, Germany
01-2026

Certification

  • AWS Practitioner
  • SQL
  • Python


Languages

English
German

Software

SQL

Microsoft Excel

Power BI

Python

AWS Cloud

Yash Pai