Yasin Melon
IT Support Analyst
Berlin
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
IT Support Analyst
Theramex
Berlin
2019.04 - Current
- Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
- Managed life cycle management for whole company devices. Tracking/ Report.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Supported 1st level engineers & users with software, hardware, meeting room equipments and network issues.
- Performed remote support tasks for mobile devices such as smartphones and tablets, correcting issues on iOS units via Intune.
- Managed Apple DEP, Apple developer portal and Application deployment with SSO.
- Deployed software and hardware updates and patches to increase speed and performance.
Level 2 IT Support Engineer
KompiTech GmbH
Berlin
2018.09 - 2019.03
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Served as primary point of contact for support relating to owned solutions and products.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Documented faults and bugs for referral to development staff for use in updates.
GIS Intern
Esri Deutschland
Berlin
2018.01 - 2019.08
- Worked with various GIS and ArcGIS database tools.
- Worked with Big Data analysis and workflows.
- Combined remotely-collected and on-site data acquisition to generate unified geographic mapping information.
- Generated data layers, tables and reports.
- Developed GIS models and mapping solutions for unique requirements.
- Managed GIS databases and modified parameters for different needs.
Education
Master of Science - Dual Master of Forest Information Technology (FIT)
2015.09 - 2019.02
Bachelor of Science - Bachelor’s Degree in Electrical And Electronics
2006.01 - 2011.05
Skills
ITIL 4 in IT Support Management
Network Plus, LAN and WAN, Firewalls, VPN
Life Cycle management
Microsoft Azure
O365 services
Service initiatives support
Apple DEP
Certification
ITIL 4
Timeline
IT Support Analyst - Theramex
2019.04 - Current
Level 2 IT Support Engineer - KompiTech GmbH
2018.09 - 2019.03
GIS Intern - Esri Deutschland
2018.01 - 2019.08
Eberswalde University For Sustainable Development - Master of Science, Dual Master of Forest Information Technology (FIT)
2015.09 - 2019.02
University of Information Technology & Sciences - Bachelor of Science, Bachelor’s Degree in Electrical And Electronics
2006.01 - 2011.05