Summary
Overview
Work History
Education
Skills
Certification
Timeline
Yasin Melon

Yasin Melon

IT Support Analyst
Berlin

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

5
5
years of professional experience
9
9
years of post-secondary education
1
1
Certification
4
4
Languages

Work History

IT Support Analyst

Theramex
Berlin
04.2019 - Current
  • Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
  • Managed life cycle management for whole company devices. Tracking/ Report.
  • Utilized ticketing system to track customer requests and prioritize urgent needs.
  • Supported 1st level engineers & users with software, hardware, meeting room equipments and network issues.
  • Performed remote support tasks for mobile devices such as smartphones and tablets, correcting issues on iOS units via Intune.
  • Managed Apple DEP, Apple developer portal and Application deployment with SSO.
  • Deployed software and hardware updates and patches to increase speed and performance.


Level 2 IT Support Engineer

KompiTech GmbH
Berlin
09.2018 - 03.2019
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Served as primary point of contact for support relating to owned solutions and products.
  • Provided guidance on installing and integrating new hardware components and software to remote clients.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Documented faults and bugs for referral to development staff for use in updates.

GIS Intern

Esri Deutschland
Berlin
01.2018 - 08.2019
  • Worked with various GIS and ArcGIS database tools.
  • Worked with Big Data analysis and workflows.
  • Combined remotely-collected and on-site data acquisition to generate unified geographic mapping information.
  • Generated data layers, tables and reports.
  • Developed GIS models and mapping solutions for unique requirements.
  • Managed GIS databases and modified parameters for different needs.

Education

Master of Science - Dual Master of Forest Information Technology (FIT)

Eberswalde University For Sustainable Development , Eberswalde, Germany
09.2015 - 02.2019

Bachelor of Science - Bachelor’s Degree in Electrical And Electronics

University of Information Technology & Sciences, Dhaka, Bangladesh
01.2006 - 05.2011

Skills

    ITIL 4 in IT Support Management

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Certification

ITIL 4

Timeline

IT Support Analyst - Theramex
04.2019 - Current
Level 2 IT Support Engineer - KompiTech GmbH
09.2018 - 03.2019
GIS Intern - Esri Deutschland
01.2018 - 08.2019
Eberswalde University For Sustainable Development - Master of Science, Dual Master of Forest Information Technology (FIT)
09.2015 - 02.2019
University of Information Technology & Sciences - Bachelor of Science, Bachelor’s Degree in Electrical And Electronics
01.2006 - 05.2011

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Yasin MelonIT Support Analyst