Yasmina Rahoui
Summary
As a customer-oriented employee, I have a passion for outstanding service and possess the ability to create a pleasant and safe experience for passengers. I am well-versed in safety protocols and emergency procedures and have excellent skills in dealing with international guests. My strengths lie in stress management and providing friendly, professional care. As a motivated and inquisitive person, I am eager to expand my knowledge and skills in a practical environment. With strong analytical abilities, quick comprehension, and a solution-oriented approach, I look forward to refining my skills under the guidance of experienced professionals and gaining valuable insights.
Overview
5
5
years of professional experience
Work History
Check-in Agent
Fraport Passenger Services
07.2022 - Current
Administrative preparation of passenger handling
- Seat assignment and issuing boarding passes
- Managing and completing documents
- Entering passenger data into the computer system
- Experienced passenger handling during boarding
- Checking travel documents according to internationally applicable country regulations
- Handling passengers during boarding
- Making announcements regarding flight schedule changes and delays
Check-in Agent
Global GSRM GmbH
10.2021 - 06.2022
Administrative preparation of passenger handling
- Seat assignment and issuing boarding passes
- Managing and completing documents
- Entering passenger data into the computer system
- Experienced passenger handling during boarding
- Checking travel documents according to internationally applicable country regulations
- Handling passengers during boarding
- Making announcements regarding flight schedule changes and delays
Call-Center Agent
Communikom GmbH
01.2021 - 07.2021
Telephone customer advisory and support
- General data entry and maintenance
- Scheduling appointments for field service employees
Check-in Agent
WISAG Airport Personal Service Frankfurt GmbH & Co. KG
08.2019 - 09.2020
Administrative preparation of passenger handling
- Seat assignment and issuing boarding passes
- Managing and completing documents
- Entering passenger data into the computer system
- Experienced passenger handling during boarding
- Checking travel documents according to internationally applicable country regulations
- Handling passengers during boarding
- Making announcements regarding flight schedule changes and delays
Education
Apprenticeship - Commercial Foreign Language Correspondent
Werner Heisenberg Schule
Rüsselsheim Am Main, Germany01-2019
Skills
- English
- Microsoft Office
- Word
- Excel
- 10-finger typing
COMPETENCIES
- Altea
- SITA program
- Teamwork
- Stress resistance
- Service orientation
- Multitasking ability
Languages
German
Bilingual or Proficient (C2)
arabic
Advanced (C1)
Personal Information
Timeline
Check-in Agent
Fraport Passenger Services
07.2022 - Current
Check-in Agent
Global GSRM GmbH
10.2021 - 06.2022
Call-Center Agent
Communikom GmbH
01.2021 - 07.2021
Check-in Agent
WISAG Airport Personal Service Frankfurt GmbH & Co. KG
08.2019 - 09.2020
Apprenticeship - Commercial Foreign Language Correspondent
Werner Heisenberg Schule
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