Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Yelyzaveta Yermakova

Barista / Bartender
Berlin,Berlin
Yelyzaveta Yermakova

Summary

An experienced and motivated individual with an eye for detail and a passion for customer service. Skilled in real estate, hospitality, and event organization, with a proven track record of exceeding client expectations. Seeking new opportunities to further develop my skills and gain valuable experience in a dynamic and challenging environment. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
years of professional experience

Work History

Benedict

Barista/Head Bartender
05.2023 - Current

Job overview

  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Hallesches Haus

Barista
06.2022 - 04.2023

Job overview

  • Recommended products based on solid understanding of individual customer needs and preferences
  • Monitored supply levels at counter and maintained customer areas to meet typical demands
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
  • Used POS system to accurately enter orders and process payments

Angar Coffee Shop

Barista
09.2021 - 01.2022

Job overview

  • Prepared coffee and other beverages to customer specifications.
  • Coordinated and organized various events at the coffee shop, including music performances and art installations.
  • Managed inventory and placed orders.
  • Provided exceptional customer service and ensured customer satisfaction

Khlebniy Coffee Shop

Waitress
11.2020 - 04.2021

Job overview

  • Took orders from customers and served food and beverages.
  • Assisted with cleaning and maintaining a clean and organized work environment.
  • Ensured customer satisfaction by providing exceptional customer service.
  • Worked as part of a team to ensure the smooth running of the coffee shop

Real Estate Agency

Real Estate Agent
05.2020 - 09.2020

Job overview

  • Sourced properties for sale or rent and facilitated viewings.
  • Negotiated deals between buyers and sellers, ensuring the best possible outcome for both parties.
  • Conducted market research and provided clients with updates on market trends.
  • Managed client relationships and provided exceptional customer service

Education

Kyiv, Ukraine
Kyiv, Ukraine

Bachelor's Degree from Business Administration, Marketing

Skills

Hospitality service expertise

Opening and closing duties

Coffee machinery

Event Preparation and Management

Exceptional customer service

Timeline

Barista/Head Bartender

Benedict
05.2023 - Current

Barista

Hallesches Haus
06.2022 - 04.2023

Barista

Angar Coffee Shop
09.2021 - 01.2022

Waitress

Khlebniy Coffee Shop
11.2020 - 04.2021

Real Estate Agent

Real Estate Agency
05.2020 - 09.2020

Kyiv, Ukraine

Bachelor's Degree from Business Administration, Marketing
Yelyzaveta YermakovaBarista / Bartender