Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Yeseul Lee

Munich
Yeseul Lee

Summary

Experienced professional with a strong background in AI-driven strategy and data quality management at ServiceNow and LexisNexis. At ServiceNow, a leading SaaS company driving AI-powered platform solutions, I specialize in building business partnerships, leveraging analytical insights, and driving user-centric innovation to support market growth. A collaborative team player with a proven ability to enhance project outcomes and strengthen stakeholder relationships.

Overview

6
years of professional experience
1
Certification

Work History

ServiceNow

Adoption Business Development Representative
01.2025 - Current

Job overview

Strategic Initiative Development

  • Support the design and execution of new AI initiatives.
  • Monitor initiatives to ensure they complement the existing portfolio.
  • Drive measurable impact through strategic planning and implementation.

Thought Leadership & Research

  • Generate strategic insights and develop frameworks.
  • Contribute to reports and publications for business leaders and policymakers.
  • Help anticipate the societal impact of AI and data technologies.

Stakeholder Engagement & Community Building

  • Build and manage expert communities across various sectors.
  • Mobilize industry, government, academia, and civil society to champion AI initiatives.
  • Lead system-level AI initiatives across diverse stakeholder groups.

Market & Industry Analysis

  • Monitor the global AI landscape and key industry players.
  • Track key initiatives and trends shaping the AI sector.
  • Integrate insights into strategic planning for business impact.

User-Centric Innovation

  • Apply user-centric design methodologies in AI solution development.
  • Engage stakeholders to ideate, pilot, and iterate on AI solutions.
  • Drive adoption and impact through user-focused innovation.

Project & Program Management

  • Manage project teams, budgets, and timelines efficiently.
  • Ensure clear communication and reporting throughout the process.
  • Utilize relevant digital tools to keep initiatives on track.

Cross-Functional Collaboration

  • Operate across multiple teams and geographies in a fast-paced environment.
  • Build and maintain productive relationships with internal and external stakeholders.
  • Foster collaboration across diverse functional areas.

Event & Workshop Facilitation

  • Plan and lead expert group meetings and workshops.
  • Facilitate discussions on AI adoption and governance.
  • Coordinate expert sessions to drive impactful conversations.

ServiceNow

Enterprise Services Account Manager
10.2023 - 12.2024

Job overview

Strategic Advisory & Thought Leadership

  • Advises on AI and data-driven digital transformation strategies.
  • Develops frameworks to help business leaders and policymakers anticipate AI’s societal impact.
  • Contributes to thought leadership through reports and industry engagement.

Stakeholder & Ecosystem Engagement

  • Builds and mobilizes high-level communities across industry, government, and academia to drive AI initiatives.
  • Engages executives to align AI strategies with organizational goals.
  • Applies user-centric design to accelerate AI adoption and impact.

Program Execution & Market Insights

  • Designs, executes, and monitors AI and data initiatives, ensuring alignment with global trends.
  • Identifies AI adoption opportunities and leads solutioning and proposal development.
  • Ensures successful execution through leadership, budget management, and digital reporting.
  • Tracks key AI players, initiatives, and regulatory developments.

Facilitation & Collaboration

  • Leads expert discussions on AI and data governance.

ServiceNow

Sales Development Representative
09.2021 - 09.2023

Job overview

Pipeline Development and Market Expansion

  • Built and managed a strong pipeline of potential business to maintain high activity levels and drive growth.
  • Expanded the client base by conducting market research to uncover new prospects and business opportunities.

Data-Driven Strategy and Insights

  • Used data analytics to track industry trends and identify actionable insights to enhance outreach efforts.
  • Streamlined lead management by utilizing CRM software to track interactions and maintain organized customer data.

Relationship Building and Business Growth

  • Established relationships with key decision-makers to promote understanding of ServiceNow’s solutions and drive business expansion.
  • Won new business by effectively communicating the full value of the company’s offerings to prospects.
  • Developed strong relationships with key decision-makers through consistent communication and rapport-building efforts.

LexisNexis

Data Control Analyst
07.2020 - 08.2021

Job overview

Data Quality Management for Software Database

  • Ensured high-quality output through regular audits and necessary improvements.
  • Enhanced data accuracy by implementing strict quality control measures and procedures.
  • Identified and resolved discrepancies in datasets, ensuring consistency across all data sources.

Key Research to Support Client Teams

  • Provided data on corporate structure, M&A activities, and intellectual property.
  • Leveraged PatentSight software to analyze large datasets and enrich them with additional inputs for greater accuracy.

Global Team Coordination

  • Collaborated with cross-functional teams to maintain seamless information flow between departments.
  • Coordinated effectively with globally distributed teams.

Pre-Sales Preparation

  • Optimized database performance by conducting regular audits and implementing necessary changes.
  • Played an instrumental role in fostering a culture of continuous improvement within the organization by promoting best practices in data management.

Lufthansa Group

Product Management Intern
06.2019 - 12.2019

Job overview

• Oversaw quality management for projects in planning and execution
• Integrated data from multiple sources into comprehensive, actionable reports
• Executed end-to-end on-board service portfolio, including feedback and improvements
• Consolidated flight data and logically analyzed test flight data
• Prepared and laid groundwork for Airline Design awards

• Researched and compiled data for competitive and trend analysis to support business development
• Presented findings from market research at weekly team meetings, fostering informed discussions on future actions
• Assisted with customer needs and resolved problems to maintain business relationships
• Analyzed the competitive landscape to report key insights on market leaders

Education

University Augsburg
Augsburg, Germany

Bachelor of Arts from Linguistics

University Overview

Skills

  • Networking ability
  • Relationship building
  • Business partnerships
  • New business development
  • Strategic planning
  • Cross-functional teamwork
  • Networking events
  • Business relationship management
  • Web technologies and services
  • Analytical thinking

Certification

Harvard Business School Online Certifications:

  • Disruptive Strategy
  • Leading with Finance.

Timeline

Adoption Business Development Representative
ServiceNow
01.2025 - Current
Enterprise Services Account Manager
ServiceNow
10.2023 - 12.2024
Sales Development Representative
ServiceNow
09.2021 - 09.2023
Data Control Analyst
LexisNexis
07.2020 - 08.2021
Product Management Intern
Lufthansa Group
06.2019 - 12.2019
University Augsburg
Bachelor of Arts from Linguistics
Yeseul Lee