Yesica Garcia Lemus
APO
Summary
Experienced Business Manager with over 4 years of experience in MWR Business Operations. Excellent reputation for resolving problems and improving customer satisfaction. Skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.
Overview
11
11
years of professional experience
Work History
Cashier Lead
Misawa Club
02.2023 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising, and customer service.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Alleviated customer service needs with policy-appropriate solutions.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Reported financial data and updated financial records in ledgers and journals
Business Manager
Army MWR
Kaiserslautern
11.2016 - 06.2021
- Reduced or eliminated financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
- Created, managed and executed yearly business plans and communicated company vision and objectives to motivate teams.
- Oversaw all office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.
- Implemented automation strategies for office operations, correspondence management, schedule coordination and recordkeeping.
- Directed product development efforts using industry-specific tools to increase sales and overall company productivity.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
- Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
- Spearheaded business operations by consistently seeking methods to improve profitability through cost containment, efficiency improvements and revenue generation.
- Hired exceptional candidates and effectively lead staff to maximize productivity and eliminate process lags.
- Identified market product demands and customer trends to bring in new customers and retain existing ones for sustainable profits.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Worked with sales representatives to develop strong customer connections with company teams and promote long-lasting relationship.
- Led yearly Starbucks training, resulting in overseeing management of two Java Cafes.
Food and Beverage Attendant
Army MWR
Kaiserslautern
01.2016 - 11.2016
- Maintained stock levels of cups, lids, straws and condiments throughout shift.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Engaged in suggestive selling and other sales techniques.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Monitored dining room inventory and replenished as necessary.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
- Performed QA assessment of final product prior to delivery.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
- Kept product inventory stocked during times of customer congestion and high demand.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
- Cultivated ability to recall customers' names and address each by name.
- Upsold specialty items with beverages, increasing store sales.
- Educated coworkers and customers about new products.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Accurately took to-go and special orders via phone.
- Maintained regular and consistent attendance and punctuality.
Acting General Manager
Holiday Plaza Sequim Inn And Suite
09.2012 - 05.2013
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Analyzed market trends and competitor activities to create competitive advantages.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
High School Diploma -
Sequim High School
Sequim Washington06.2008
Some College (No Degree) -
Peninsula Community College
Port Angeles WashingtonSkills
- Operational leadership
- Contract Management
- Financial administration
- Consulting
- Financial Management
- Staff training and development
- Project Management
- Customer Relationship Management
- Business planning
- Employee management
- Budgeting
- Business administration
- Operations management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 6 staff members.
- Documented and resolved inventory discrepancy which led to restructure of the POS system across our Garrison.
- Collaborated with Java teams across Europe in the switch of We Proudly Brew to We Proudly Serve Starbucks Products.
Languages
Spanish, English
Native language
Timeline
Cashier Lead
Misawa Club
02.2023 - Current
Business Manager
Army MWR
11.2016 - 06.2021
Food and Beverage Attendant
Army MWR
01.2016 - 11.2016
Acting General Manager
Holiday Plaza Sequim Inn And Suite
09.2012 - 05.2013
High School Diploma -
Sequim High School
Some College (No Degree) -
Peninsula Community College
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