Yogesh Nagi

• Led staff recruitment to fill necessary positions quickly.
• Optimised resource allocation, enhancing overall productivity levels.
• Coordinated daily operations for seamless workflow.
• Implemented new strategies, resulting in increased work performance.
• Developed contingency plans, ensuring continuous operation during crisis situations.
• Enhanced customer satisfaction with excellent service delivery.
• Provided guidance in problem-solving situations for resolution attainment.
• Fostered positive relationships with stakeholders through regular meetings and updates,.
• Managed complex projects for better team productivity.
• Represented organisations at seminars, conferences and business events.

• Collaborated with stakeholders for effective project scope definition.
• Reduced project risk for successful execution through rigorous quality control measures.
• Delivered timely solutions by managing and tracking project milestones.
• Implemented agile methodologies which improved the delivery process.
• Ensured compliance standards were met during each phase of the project life cycle.
• Mitigated potential issues, leading to smooth project flow.
• Managed complex technical projects by coordinating with various teams.
• Upgraded hardware and software regularly for optimised systems performance.
• Installed new technologies without disrupting workflow.

Responsibilities:

Domains Management:

• Leading the Domains like VOIP (Sonus, Huawei, Italtel), OVP, for lifecycle management, deployment new features and Evolution.
• Currently involved in new OPC OINIS Private Cloud (NSX-T and Kubernetes deployment) domain for Orange Business Services worldwide network.

Project Management

• Taking lead on evolution on the platform like NGN Voice NBI and Migrating OVP Cisco Open Video Conferencing in Cloud based Architecture.
• Deployment Private Cloud customer featuring OVP services for customers like LOreal.
• Involved in Operational model build with cross functional teams.

Knowledge Management:

• Managing the team members to build the skills for the new platform via taking exclusive sessions on new platform.
• Involved in mentoring the new joiners in the team to build/evolve in technical and process management.
• Involved in preparing Knowledge Management tracker to keep the information intact for skill development for team members.

Team Management:

• Roster management, Assets Management for the team, providing process level knowledge, Technical skill training to the cross functional team.

Delegation :

• · Managing the Delegation for legacy services of platform like VOIP/OVP, Providing the regular sessions, piloting the implementation by shadowing the cross functional teams.

• Lead the Fault management of highly critical and complex problems as a member of the highest level expert team.
• Propose and execute continuous improvement plans for resolving recurrent backbone network issues and improvement of Orange International backbone network infrastructure in proactive manner, Proactive initiatives to alleviate potential risk in the operational network.
• Coordinate with OBS Engineering/Planning Departments to resolve capacity, design and other complex issues within the Network by planning, participating and executing new projects successfully Problem management to reduce the number of repeated incidents in the network.
• Lead the vendor management activities as network operation entity by working closely with Engineering for platform specific problems and resolving Software bugs associated with Vendor platforms.
• Managing the suppliers by technically challenging them to ensure best support for the organization.
• Dual validate and support High impact ,major and complex changes to the Network infrastructure as a part of Network Change Management Process and drive change management quality audit initiative.
• Manage projects related to new software, hardware or services release in the production network (voice and IP). Effective release management with zero impact to operational network.

• Part of highly skilled IP Solution and IP CORE operations Team of world's largest Telecom Organization. Planning, implementation and Optimization of Backbone Networks. Managing technical IP technology solutions to support customer needs and providing professional consulting services.
• Providing expert level support on NEO (Italtel) IMSS VOIP Network. Equipment's involved (Italtel Soft Switch, HP Gatekeeper, Huawei Media Gateways (MG, RMG), SBC, Load Balancers, Cisco CUCM servers.
• Work closely and provide High level VOIP/IP Backbone Network design and Solutions to concerned team.
• Handling Core Backbone issues. Provide Second level support for customer and network related faults referred from Customer facing Groups and Network Controls units, interfacing with external customer when needed.
• Includes Level-3 support to operation and troubleshooting of backbone network , which includes CORE backbone critical and weekend changes.
• Project assigned for NTSS Level-2 (System Support Team). Providing system support to the end users. Managing Controlnet DNS, DHCP, TACACS and LDAP servers, Public DNS servers.

• As a NOC Engineer responsible for configuring, maintaining and troubleshooting in ViaSat HUB
• Also working on Bandwidth management tools (Net enforcer from Allot).
• Configuration, maintenance and troubleshooting of Clients on HUB using web base NMS (Network Management system).
• Providing IP to the clients, configuring IP for customers.
• Also include registration of customer IP Block at APNIC.