Studied MBA in Marketing Management and looking for related experience. Willing to listen and learn and excited to contribute in real-world environment to help find practical, actionable solutions for current needs.
Overview
4
4
years of professional experience
Work History
Assistant IT Manager
Swiss Garnier Biotech
Una, Himalchal Pradesh
2018.09 - 2019.02
Assistant IT Manager
Swiss Garnier Life Science
Una, Himachal Pradesh
2016.08 - 2018.07
Managed daily operations of IT department and staff.
Examined metrics and prepared IT project progress reports.
Procured IT resources for strategic and operational computing requirements.
Collaborated with users, vendors, and technicians to assess computing needs.
Customer Care Executive
Intelenet Global Services
Mohali, Punjab
2015.07 - 2016.07
Answered customers' questions about services and products offered.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Consulted with customers regarding needs and addressed concerns.
Recorded details of all inquiries, complaints, and comments.
Followed up on emailed or web-submitted customer inquiries within standard response times.
Kept customer and system account information accurate and current to support timely resolutions for concerns.
De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Education
Global MBA - Marketing Management
Berlin School of Business & Innovation
Berlin, Germany
2024-02
Post Graduation Diploma In Computer Application - Computer Science
ALMA Computer Education
Una, India
2017-09
Bachelor of Computer Applications - Computer Science