Yogesh
Köln
Summary
Studied MBA in Marketing Management and looking for related experience. Willing to listen and learn and excited to contribute in real-world environment to help find practical, actionable solutions for current needs.
Overview
4
4
years of professional experience
Work History
Assistant IT Manager
Swiss Garnier Biotech
Una, Himalchal Pradesh
09.2018 - 02.2019
Assistant IT Manager
Swiss Garnier Life Science
Una, Himachal Pradesh
08.2016 - 07.2018
- Managed daily operations of IT department and staff.
- Examined metrics and prepared IT project progress reports.
- Procured IT resources for strategic and operational computing requirements.
- Collaborated with users, vendors, and technicians to assess computing needs.
Customer Care Executive
Intelenet Global Services
Mohali, Punjab
07.2015 - 07.2016
- Answered customers' questions about services and products offered.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Recorded details of all inquiries, complaints, and comments.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Education
Global MBA - Marketing Management
Berlin School of Business & Innovation
Berlin, Germany02-2024
Post Graduation Diploma In Computer Application - Computer Science
ALMA Computer Education
Una, India09-2017
Bachelor of Computer Applications - Computer Science
Punjabi University Patiala
Patiala, India05-2015
Senior Secondary Examination - Physics, Chemistry, Mathematics
Himachal Pradesh Board of School Education
Una, India03-2012
Matric Examination - 10th School
Himachal Pradesh School of Board Education
Una, India03-2010
Professional Diploma In Computer Application - Computer And Information Sciences
Dazzle Computer Center
Una, India12-2009
Skills
- IT service management
- Customer Support
- Project Support
- Strategic Marketing
- Photos and Videos Editing
- Front End using: HTML, CSS, Java Script
Languages
Hindi
First Language
English
Advanced (C1)
C1
German
Elementary (A2)
A2
Punjabi
Proficient (C2)
C2
Timeline
Assistant IT Manager
Swiss Garnier Biotech
09.2018 - 02.2019
Assistant IT Manager
Swiss Garnier Life Science
08.2016 - 07.2018
Customer Care Executive
Intelenet Global Services
07.2015 - 07.2016
Global MBA - Marketing Management
Berlin School of Business & Innovation
Post Graduation Diploma In Computer Application - Computer Science
ALMA Computer Education
Bachelor of Computer Applications - Computer Science
Punjabi University Patiala
Senior Secondary Examination - Physics, Chemistry, Mathematics
Himachal Pradesh Board of School Education
Matric Examination - 10th School
Himachal Pradesh School of Board Education
Professional Diploma In Computer Application - Computer And Information Sciences
Dazzle Computer Center
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