Summary
Overview
Work history
Education
Skills
Websites
Certification
Accomplishments
Personal Information
Custom
Languages
Affiliations
Timeline
Generic
Yogini Vivek Soman

Yogini Vivek Soman

Müllheim,Germany

Summary

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

English teacher

Mein Buildungs- Atelier
Müllheim, Baden-Württemberg
09.2024 - Current
  • Currently have a class of 38 kids.
  • Taught advanced grammar lessons improving overall language proficiency.
  • Taught spelling, pronunciation and sentence structure to form basic foundation of language.
  • Engaged with students through conversational language, simplifying curriculum into relevant, understandable information.
  • Delivered engaging lectures to enhance students' interest in literature.
  • Encouraged class participation and critical thinking through interactive assignments.


Operations Incharge & Coordinator

DR. D Y PATIL SUPER SPECIALITY HOSPITAL AND MEDICAL COLLEGE
Pune, India
06.2022 - 10.2023
  • Coordinate with various departments to ensure effective communication, collaboration, and alignment of operational goals.
  • Oversaw daily operations ensuring consistency in quality and service delivery.
  • Coordinated staff training sessions to enhance skills and knowledge base.
  • Creation of SOP's for Medical Tourism.
  • Supervise and lead the operations team for smooth workflow.
  • Streamlined team communication by implementing effective coordination strategies.
  • Managed and handled more than 50+ Patients for Medical Tourism.

Freight Forwarding Officer

UPS LOGISTICS PVT LTD
Pune, India
04.2021 - 05.2022


  • Support for the Freight Forwarding and waterways transport.
  • Communicated with carriers, shipping lines and external haulage contractors.
  • Notice On Arrival (NOA) reports for the shipments.
  • India
  • Handled sensitive information with discretion and professionalism.
  • Handled more than 150+ shipments everyday moving from Asia region to Europe Region.
  • Coordinated international shipments for smooth transitions at customs.
  • Prepared logistics documentation, including shipping manifests and customs clearance forms.

Customer Service Executive

AMAZON DEVELOPMENT CENTER
Pune, India
08.2019 - 02.2021
  • Maintain accurate records of customer interactions, transactions, Comments, and complaints.
  • Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
  • Executive assistance for Middle East Customers.
  • Handled high volume calls whilst maintaining professionalism and composure.
  • Utilized CRM software proficiently, streamlining the complaint handling process.
  • Handled more than 200+ calls daily for Middle Eastern countries and Australia.
  • Assisted in training new staff to ensure consistency in service delivery.

Internship

SAKAL NEWSPAPER AND NEWS CHANNEL
Mumbai, India
03.2017 - 06.2017
  • Proof Reading of daily sports column and kids column and translated the news from English to Marathi language and Marathi to English as well as Hindi.
  • Handled incoming calls and emails, ensuring prompt response.
  • Delivered exceptional administrative support to senior executives during peak business periods.
  • Adapted to new situations and learned new skills quickly.
  • Showed initiative and willingness to take on new challenges.

Education

MBA - Operations Management, Supply Chain Management & Logistics

DR. D Y PATIL INSTITUTE OF DISTANCE LEARNING
Pune India
06.2017 - 06.2019

BMM - Mass Media and communication, Pre and Post Production, Journalism, Advertising and Branding, Communication building, Media Planning and Buying, Consumer Behaviour and Copy writing

Mumbai University
India
06.2015 - 03.2017

JUNIOR COLLEGE - Commerce

C.H.M (Chandibai Himmatmal Mansukhni College of Commerce)
Mumbai, India
03.2013 - 03.2014

Skills

  • Typing speed
  • Shorthand English
  • Social Competence
  • Assertiveness
  • Teamwork
  • Logical thinking
  • Problem solving
  • Motivating team members
  • Good Communication

Certification

  • GCC Examination of Typing speed 40 & 30
  • GCC Examination of SHORTHAND English Speed 30
  • GCC Examination of SHORTHAND Marathi Speed 30
  • DAVAR's College of Personality Development and Computer Literacy
  • Maharashtra State Certificate in Information Technology (MS-CIT)

Accomplishments

  • Ranked Runner up in Volleyball State Championship for A.Y 2014-15
  • Certificate of Participation for Road Safety bicycle and bike Rally (2016)
  • Certificate of Appreciation for PUNE MARATON for providing Medical Support and Team management (2022)
  • Certificate of Appreciation for PUNE MARATON for providing Service and Assistance (2023)
  • Certificate of commitment and dedication from AMAZON (2020)

Personal Information

  • Date of birth: 10/18/96
  • Nationality: Indian

Custom

MBA Project SOP (Standard Operating Procedure of IEEMA), 02/01/19, 06/30/19, Studied SOP of the company IEEMA (Indian Electrical & Electronics Manufacturing Association) researched and provided improvements regarding operations in the association and working procedures. Bachelor Project PR and Brand Promotion of a new store launch, 03/01/17, 05/31/17, Creation of whole new branding and promotion strategy for a store launch, advertised and worked on a new website for the store, budgeting tasks, researched customer behaviour and target audience. Worked on a Short Film (THEMB - Raindrop), Pre-Production and Costume design, advertised and promoted the Film.

Languages

German
Intermediate (B1)
English
Proficient (C2)
Hindi
Proficient (C2)
Marathi
Advanced (C1)

Affiliations

  • State level Volleyball Player
  • Creative Art

Timeline

English teacher

Mein Buildungs- Atelier
09.2024 - Current

Operations Incharge & Coordinator

DR. D Y PATIL SUPER SPECIALITY HOSPITAL AND MEDICAL COLLEGE
06.2022 - 10.2023

Freight Forwarding Officer

UPS LOGISTICS PVT LTD
04.2021 - 05.2022

Customer Service Executive

AMAZON DEVELOPMENT CENTER
08.2019 - 02.2021

MBA - Operations Management, Supply Chain Management & Logistics

DR. D Y PATIL INSTITUTE OF DISTANCE LEARNING
06.2017 - 06.2019

Internship

SAKAL NEWSPAPER AND NEWS CHANNEL
03.2017 - 06.2017

BMM - Mass Media and communication, Pre and Post Production, Journalism, Advertising and Branding, Communication building, Media Planning and Buying, Consumer Behaviour and Copy writing

Mumbai University
06.2015 - 03.2017

JUNIOR COLLEGE - Commerce

C.H.M (Chandibai Himmatmal Mansukhni College of Commerce)
03.2013 - 03.2014
Yogini Vivek Soman