Overview
Work history
Education
Skills
Timeline
Generic

Youba Ndiaye

Frankfurt am Main

Overview

14
14
years of professional experience

Work history

Customer Success Manager

Stack Overflow
Frankfurt am Main
03.2023 - Current
  • Initiated project kick-off meetings and supervised project scope evaluations.
  • Oversaw business portfolio worth 2.2 million within DACH market.
  • Managed SMB and Enterprise accounts, aligning with diverse client goals.
  • Utilised CRM tools to forecast potential renewals and identify upsell opportunities.
  • Created reports and presentations for QBRs, detailing campaign analyses and renewal conversions.

Senior Customer Success Manager

Talkwalker
Frankfurt am Main, Germany
07.2020 - Current
  • Specialist in growing existing customer base upsell cross and renewal
  • Managed 1,4€ mio Book of Business with renewal rate of 98%
  • Create and delivered quarterly business reviews at all levels of the organization
  • Establish a trusted/strategic advisor relationship with each assigned client demonstrate and showed the value of Talkwalker products and services
  • Fostered long-term relationships with customers through proactive engagement efforts.

Customer Success Manager

Tenable
Dublin, Ireland
02.2019 - 06.2020
  • Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
  • Prepared forecasts and mapped resources to most valuable opportunities.
  • Performed in-depth research to answer more complex questions
  • Weekly and quarterly forecasting and data analysis
  • Broad knowledge of Cyber Security products

Account Manager

Indeed
Dublin , Ireland
09.2017 - 02.2019
  • Contacted new and existing customers to discuss how their needs could be met through specific products and services.
  • Completed daily outbound calls, up to 40 calls and 2 hours per day.
  • Identified prospective customers by using book of business and following leads from existing clients.
  • Negotiated prices, terms of sales and service agreements.

Territory Manager (Field)

DebekaVersicherungen
Munich
07.2016 - 08.2017
  • Met with prospective customers and business owners in their homes, businesses and other settings.
  • Met with ten to twelve existing and prospective clients each week to select appropriate insurance policies.
  • Wrote sales contracts for orders obtained and submitted orders for processing.

Store Manager (Retail)

ReischmannGmbH
Kempten (Allgäu)
11.2011 - 11.2015
  • Managed staff of 4 sales associates, 1 team leader and 1 assistant managers.
  • Trained and developed new associates on POS system and key sales tactics.
  • Educated customers about brand to incite excitement about company's mission and values.

Education

Bachelor of Business Administration - Economics

Akademie Handel
Munich
2016

Bachelor of Trade and Commerce -

Akademie Handel (Dual Course)
Munich
2015

advanced technical college entrance qualification -

Berufskolleg
Leutkirch
2012

Skills

  • Fluent in German, English / Basic French
  • Account management
  • Strong verbal communication
  • CRM Software proficiency
  • Trusted Advisor
  • Customer First Mindset
  • Team player mentality

Timeline

Customer Success Manager

Stack Overflow
03.2023 - Current

Senior Customer Success Manager

Talkwalker
07.2020 - Current

Customer Success Manager

Tenable
02.2019 - 06.2020

Account Manager

Indeed
09.2017 - 02.2019

Territory Manager (Field)

DebekaVersicherungen
07.2016 - 08.2017

Store Manager (Retail)

ReischmannGmbH
11.2011 - 11.2015

Bachelor of Business Administration - Economics

Akademie Handel

Bachelor of Trade and Commerce -

Akademie Handel (Dual Course)

advanced technical college entrance qualification -

Berufskolleg

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Youba Ndiaye