Youn ji Roh
APO,AE
Summary
Proactive and detail-oriented sales associate with multiple years of
experience in a fast-paced sales environment. Passionate about
identifying customer wants and needs, improving both the sales and the
customer journey. Adept at maintaining cordial and professional
relationships with colleagues, customers and supervisors. Able to
function independently or as part of a sales associate team.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
CashierDry Cleaner
Hohenfels, Alterations Hohenfels Exchange
Hohenfels, Bayern, Germany
09.2021 - 06.2022
- Delivered services to customer locations within specific timeframes
- Adhered to social distancing protocols and wore mask or face shield
- Collaborated with team members to achieve target results
- Developed and maintained courteous and effective working relationships
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Operated cash register to record transactions accurately and efficiently
Waitress
Sushi House
Olympia, WA
02.2016 - 07.2016
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Bussed and reset tables to keep dining room and work areas clean
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Greeted new customers, discussed specials and took drink orders
- Used cash registers and credit card machines to cash out customers
Waitress
Sushi House Restaurant
Olympia, WA
05.2015 - 08.2015
- I Sushi & Teriyaki
- Performed daily tasks to ensure neat, clean and organized store
- Adhered to rules concerning uniform and cash register handling
- Processed credit card and check payments
- Met sales goals, guaranteeing customer loyalty
- Welcomed guests and accompanied them to their table
- Performed setup duties such as preparing and cleaning tables and organizing work area
- Explained menu and suggested additional items to guests
- Recorded requests through point of sale tool
- Collected bill for food and beverages and calculated correct change
- Checked cash count at end of each shift
- Solved customer complaints in promptly manner
- Ensured that all guests received required attention
- Solicited customer feedback and acted upon it to guarantee satisfaction
- Kept calm and friendly attitude during days with high number of guests
- Welcomed guests and accompanied them to their table
Waitress
Sakura Japanese Steakhouse
Clarksville, TN
10.2007 - 07.2008
- Kept server areas clean and stocked to increase efficiency while working tables
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Greeted new customers, discussed specials and took drink orders
- Used cash registers and credit card machines to cash out customers
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Education
High School Diploma -
Ansan High School
Ansan, South Korea 03.1996 - 03.2000
Skills
Organization and Time Management
undefinedAccomplishments
- Performed setup duties such as preparing and cleaning tables and organizing the work area
- Explained the menu and suggested additional items to guests
- Collected the bill for food and beverages and calculated the correct change
- Recorded requests through the point of sale tool
- Collected the bill for food and beverages and calculated correct change
- Checked the cash count at the end of each shi
- Solved customer complaints in a promptly manner
- Ensured that all guests received the required attention
- Solicited customer feedback and acted upon it to guarantee satisfaction
- Kept a calm and friendly attitude during days with high number of guests
- Welcomed guests and accompanied them to their table
- Performed setup duties such as preparing and cleaning tables and organizing the work area
- Explained the menu and suggested additional items to guests
- Recorded requests through the point of sale tool
- Collected the bill for food and beverages and calculated correct change
- Checked the cash count at the end of each shi
- Solved customer complaints in a promptly manner
- Ensured that all guests received the required attention
- Solicited customer feedback and acted upon it to guarantee satisfaction
- Kept a calm and friendly attitude during days with high number of guests
- Sales experience
- Quick thinker
- Problem solver
- Team player
- Customer service
- POS terminals
Timeline
CashierDry Cleaner
Hohenfels, Alterations Hohenfels Exchange
09.2021 - 06.2022
Waitress
Sushi House
02.2016 - 07.2016
Waitress
Sushi House Restaurant
05.2015 - 08.2015
Waitress
Sakura Japanese Steakhouse
10.2007 - 07.2008
High School Diploma -
Ansan High School
03.1996 - 03.2000
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