Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yousef Kamal Rushdy Iskander

Yousef Kamal Rushdy Iskander

Olching

Summary

Dynamic Restaurant Manager with a proven track record at Kentucky Fried Chicken, excelling in team management and customer satisfaction. Enhanced revenue through optimized operations and innovative marketing, while maintaining strict inventory control. Passionate about developing staff and fostering a positive work environment, ensuring exceptional service and compliance with health regulations.

Knowledgeable [Manager] with solid history of managing restaurant operations and enhancing customer satisfaction. Proven track record of optimizing workflow and improving staff performance through effective training and leadership. Demonstrated ability to manage inventory and ensure compliance with health and safety regulations.

Highly proactive manager with 5 years of experience in team leadership in food industry. Background includes sales, management and customer service in fast-paced settings.

Overview

4
4
years of professional experience

Work History

Restaurant Manager

Kentucky Fried Chicken
08.2021 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
  • Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
  • Conducted market research to identify trends and opportunities for menu development, keeping restaurant competitive.
  • Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
  • Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
  • Strengthened restaurant reputation with launch of innovative marketing campaigns.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Education

Vocational Training - Gastronomy

IHK München School
Simon-Knoll-platz 3.
01-2021

High School Diploma -

Nile Union Academy.
Egypt
06-2016

Skills

  • Team management
  • Can speak- English, Arabic, German,
  • Inventory control and record keeping
  • Passion for customer satisfaction
  • Point of sale (POS) system operation
  • Customer-oriented
  • Food service background
  • Business operations expertise
  • Supply chain management
  • Catering coordination
  • Trained in performance and wage reviews
  • Resource allocation

Languages

English
Upper intermediate (B2)
Arabic
Bilingual or Proficient (C2)
German
Intermediate (B1)

Timeline

Restaurant Manager

Kentucky Fried Chicken
08.2021 - Current

Vocational Training - Gastronomy

IHK München School

High School Diploma -

Nile Union Academy.

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Yousef Kamal Rushdy Iskander