Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yousif Mohammed

Riaydh

Summary

Results-driven logistics professional with a strong commitment to maintaining safety standards and ensuring a secure working environment. Extensive experience in streamlining transportation and warehouse operations to enhance overall efficiency while prioritizing the well-being of employees and stakeholders. Recognized for fostering a culture of safety, collaboration, and continuous improvement. Adept at adapting to dynamic logistics challenges with a focus on achieving results through team collaboration, adaptability, and reliability. Committed to meeting organizational goals while upholding the highest standards of operational excellence and workplace safet

Overview

11
11
years of professional experience

Work History

Logistics Coordinator

Amazon
10.2018 - Current
  • Coordinated shipments and tracked progress to facilitate timely delivery.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Tracked orders and notified customers of status or potential delays.
  • Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.

Customer Service Agent

Souq.com
11.2015 - 09.2018
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.

Logistics Assistant

Souq.com
10.2014 - 10.2015
  • Tracked orders and notified customers of status or potential delays.
  • Ensured accurate documentation, maintaining detailed records of shipments, invoices, and receipts for compliance purposes.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Worked with vendors to schedule daily pickups and weekly deliveries.

HR Assistant

Al-Daghmaa General Contracting Establishment
10.2013 - 10.2014
  • Documented human resources records and maintained confidentiality of sensitive personal information.
  • Scheduled and coordinated interviews between hiring managers and potential candidates.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Updated and maintained employee attendance records.
  • Managing government-related transactions, including residency permit renewals, scheduling vacation dates, processing vacation tickets, and handling all other official matters.

Education

Bachelor of Arts - Bachelor of Agriculture

Omdurman Islamic University
University In Omdurman, Sudan
03-2004

Skills

  • Problem-solving & Decision-making
  • Logistics analysis & Customer service
  • Shipment coordination & Shipment tracking
  • Invoicing and shipping documentation
  • Warehousing processes & Supply chain operations
  • Driver scheduling & Inventory management

Languages

Arabic
Bilingual or Proficient (C2)
English
Intermediate (B1)

Timeline

Logistics Coordinator

Amazon
10.2018 - Current

Customer Service Agent

Souq.com
11.2015 - 09.2018

Logistics Assistant

Souq.com
10.2014 - 10.2015

HR Assistant

Al-Daghmaa General Contracting Establishment
10.2013 - 10.2014

Bachelor of Arts - Bachelor of Agriculture

Omdurman Islamic University

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Yousif Mohammed