Serkan Tekeli
Logistics Expert
Metzingen,BW
Summary
Streamlined road freight import operations, achieving a consistent 95% on-time delivery rate and reducing operational inefficiencies, resulting in cost improvements.
Overview
2016
2016
years of professional experience
3
3
Languages
Work History
Road Freight Supervisor
Expeditors
1 2016 - 5 2022
- Successfully managed and led road freight import operations from the EU and UK, optimizing processes to achieve a 95 on-time delivery rate while maintaining high service standards and compliance, resulting in a 20 reduction in operational costs
- Developed and sustained enduring connections with over 50 clients and 20 service providers, achieving a 30% increase in client retention and a 25% improvement in service delivery efficiency
- Assessed and monitored over 400 shipments monthly, consistently meeting key performance milestones with a 95% success rate in delivery timelines, which boosted overall customer satisfaction by 20%
- Aligned department goals with company objectives, driving a 15% efficiency gain and a 10% boost in performance
- Delivered exceptional customer service by resolving issues promptly, achieving a 90 satisfaction rate in client feedback surveys, and adeptly managing over 100 client accounts to ensure strong relationships and retention
- Conducted regular evaluations and maintained effective communication with vendors, resulting in over 95 on-time deliveries and accurate information flow, significantly enhancing overall service quality
- Equipped staff with the knowledge and skills to meet company targets by coaching and mentoring employees, including new joiners and those needing improvement, contributing to a 15 increase in overall team performance
Road Freight Agent
Expeditors
08.2011 - 12.2015
- Managed between 10-20 daily road freight shipments, ensuring a seamless and timely process flow that enhanced operational efficiency by 25%
- Maintained 100% accuracy in data entry and client/vendor billing for over 50 accounts, contributing to a 30% reduction in billing discrepancies
- Monitored and tracked road freight files for over 150 shipments monthly, providing timely progress updates and reports, which improved communication transparency by 40%
- Cultivated strong relationships with over 30 suppliers, ensuring compliance with industry standards and enhancing service quality
- Implemented best practices that boosted operational efficiency and productivity by 20%, resulting in significant time savings and cost reductions
- Served as the primary point of contact for clients regarding shipment opportunities, effectively managing over 50 emails and responding to phone calls, enhancing customer engagement and satisfaction
- Oversaw network communications, ensuring timely responses to over 30 requests weekly, which improved response time by 35%
Customer Representative
Horoz Logistics
04.2008 - 08.2010
- Led daily logistics operations by coordinating 10-20 shipments per day, addressing client queries and handling operational issues, ensuring 95% on-time delivery
- Ensured adherence to service standards by overseeing accurate invoicing and timely payments, achieving a 98% accuracy rate in billing processes
- Prepared and retained performance reports and service contracts for over 50 clients, leading to a 20% improvement in contract renewal rates
- Organized operations processes, identified recurring issues, and implemented solutions that enhanced operational efficiency by 15%
- Regularly communicated with customers regarding order status, ensuring transparency on delivery changes, which resulted in a 90% client satisfaction rate in feedback surveys
- Anticipated and addressed customer needs, contributing to a 25% increase in customer retention
- Swiftly addressed service issues, resulting in a 20% reduction in escalated complaints
Cargo Planning Officer
Celebi Aviation
09.2006 - 08.2007
- Supervised daily cargo loading and unloading for airlines at Ataturk Airport, managing a minimum of 8 shipments per day, ensuring compliance with safety protocols and reducing handling time by 10%
- Arranged documentation for export and import operations, processing over 100 shipments monthly and achieving flawless accuracy in paperwork completion
- Secured compliance with customs procedures, successfully preparing and submitting cargo manifests with zero discrepancies for over 95% of shipments
- Organized air freight procedures and documentation, facilitating the smooth transport of goods and reducing delays by 15%
- Optimized the process to achieve a 10% reduction in transit preparation time
Cargo Officer
S System Logistics
11.2002 - 05.2005
- Assured a seamless communication flow between airline companies and forwarding agencies at Atatürk Airport's export warehouse, facilitating efficient cargo handling operations for over 10 airlines daily
- Resolved system errors swiftly, reducing downtime by 20% and improving overall operational efficiency
- Examined and archived documentation, maintaining a comprehensive record system while organizing work schedules for a team of 30+ employees to meet daily targets
- Synchronized and ensured timely cargo deliveries for handling companies, achieving a 98% on-time rate for export shipments, which minimized delays and improved service quality
Education
BBA - Business Administration
Anadolu University
Eskisehir, Turkiye07-2013
High School Diploma -
Abant Izzet Baysal University
Bolu, Turkiye06-2001
Skills
Logistics Coordination
Customer service and vendor relations management
Documentation and Compliance at international trade
Problem Solving and Error Resolution
Team Management
Process Optimization
Data Management
Customer Service
Time Management
Communication Skills
International transportation & shipping
Packing
Load Planning
Warehouse Operations
Personal Information
- Date of Birth: 03/02/81
- Driving License: B178
Timeline
Road Freight Agent
Expeditors
08.2011 - 12.2015
Customer Representative
Horoz Logistics
04.2008 - 08.2010
Cargo Planning Officer
Celebi Aviation
09.2006 - 08.2007
Cargo Officer
S System Logistics
11.2002 - 05.2005
Road Freight Supervisor
Expeditors
1 2016 - 5 2022
BBA - Business Administration
Anadolu University
High School Diploma -
Abant Izzet Baysal University
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