Yu Asano
Cologne
Overview
2
2
years of professional experience
Work History
Hotel Staff Member
Marriot Hotel
11.2024 - 01.2025
- Resolved guest complaints using active listening skills and empathy to ensure their satisfaction.
- Greeted guests at front door and engaged in pleasant conversations.
- Facilitated smooth communication between departments by sharing important information through written memos.
Waitress
Jinchan Shokudo
09.2023 - 09.2024
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Answered customers' questions, recommended items, and recorded order information.
Waitress and Housekeeper
Hoshino Resort
03.2024 - 08.2024
- Collaborated with team members to consistently provide efficient service during peak hours.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Social Media Manager
Tokuyama Salon
07.2023 - 02.2024
- Managed multiple social media platforms, ensuring consistent and impactful brand messaging.
- Reviewed marketing materials and documents for brand accuracy and trending design.
- Researched latest market trends and analyzed data
Education
Bachelor of Arts - Graphic Design
Lakeland University
Sheboygan, Wisconsin05-2022
Skills
- Adobe Photoshop
- Adobe Illustrator
- Adobe After Effects
- Adobe InDesign
- Microsoft Word
Languages
French
Beginner (A1)
English
Bilingual or Proficient (C2)
Japanese
Bilingual or Proficient (C2)
Timeline
Hotel Staff Member
Marriot Hotel
11.2024 - 01.2025
Waitress and Housekeeper
Hoshino Resort
03.2024 - 08.2024
Waitress
Jinchan Shokudo
09.2023 - 09.2024
Social Media Manager
Tokuyama Salon
07.2023 - 02.2024
Bachelor of Arts - Graphic Design
Lakeland University