Yuan Li

• Developed systems and procedures to improve operational quality and team efficiency.
• Monitored budget and utilized operational resources.
• Researched, recommended and implemented WMS to meet business needs.
• Developed individualized training plans to achieve staff readiness.
• Developed and maintained knowledgeable and productive team of employees.
• Achieved team goals through formalized training plans, coaching, and performance management.
• Coordinated, managed and implemented auditing projects and prepared for evaluation.
• Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.

• Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
• Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
• Created clear, precise and properly detailed product and service information on company website.
• Developed and executed online strategies for leads, sales and pricing to generate revenue.
• Analyzed customer trends and provided insights to improve customer experience.
• Planned delivery routes according to traffic, weather and types of delivery.

• Completed routine store inventories.
• Placed purchase orders with suppliers for product as required by sales forecast.
• Trained team members in successful strategies to meet operational and sales targets.
• Negotiated price and service with vendors to decrease expenses and increase profit.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Developed product from design conceptualization to client delivery.

• Managed customer accounts to secure customer satisfaction and repeat business.
• Trained and mentored new sales representatives.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Generated monthly reports on sales performance to provide recommendations to meet sales goals.

Prepared PowerPoint presentations and Brochure for sales presentations.

• Promptly responded to inquiries and requests from prospective customers.
• Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
• Coordinated with shipping and transport companies on behalf of clients.
• Provided positive first impressions to welcome existing, new, and potential customers in exhibition.