YUDAN ZHANG
Bremen
Summary
Good communication skill. Confidence and resilience. Good at teamwork and multitask.
Overview
4
4
years of professional experience
40
40
years of post-secondary education
3
3
Languages
Work History
IBU Social Media Specialist
Trip.com Group
06.2021 - 06.2022
- Improve customer recognition across all social media channels
- Paired with understanding of product and service and provide thoughtful, strategic insight regarding customer requests
- Conduct follow-up with customers to ensure issues are resolved in time.
HBU Overseas Order Specialist
Trip.com Group
03.2020 - 05.2021
- Provide timely feedback on overseas Hotel supplier needs
- Provided fair, accurate and timely results to meet organization's regulatory obligations and deliver exceptional customer experiences
- Resolving issues reported within stipulated timelines and soliciting feedback for service delivery improvement.
Foreign Department Intern
Mandrain Garden
09.2019 - 02.2020
- Registered information on database to preserve accurate details
- Examined application for admission and report the issues for improvement
- Operated official account with updated information
- Created the article with mandrian news and language teaching content
- Established social media presence and monitored activity to increase followers.
Recruitment Intern
Likeshuo, Meten Education
11.2018 - 09.2019
- Reached out to qualified applicants found with candidate pipelines, referrals or job fairs
- Assisted teachers in managing class behavior using positive reinforcement and rewards schemes
- Class quality check, and write weekly report for improvement.
Education
MBA - Logistics And Supply Chain Management
Hochschule Bremen
Bremen, Germany 04.2001 -
MBA - Business Administration And Management
Valencia University
Valencia, Spain 04.2001 - 04.2023
Spainsh Learning
Hispania, Escuela De Español En Valencia
Valencia, Spain 04.2001 -
Bachelor of Arts - English Language And Translation
Tianjin Normal University
Tianjin, China 04.2001 - 04.2019
Skills
Community management
Trends research
Expert communicator
Marketing and communications
Timeline
IBU Social Media Specialist
Trip.com Group
06.2021 - 06.2022
HBU Overseas Order Specialist
Trip.com Group
03.2020 - 05.2021
Foreign Department Intern
Mandrain Garden
09.2019 - 02.2020
Recruitment Intern
Likeshuo, Meten Education
11.2018 - 09.2019
MBA - Logistics And Supply Chain Management
Hochschule Bremen
04.2001 -
MBA - Business Administration And Management
Valencia University
04.2001 - 04.2023
Spainsh Learning
Hispania, Escuela De Español En Valencia
04.2001 -
Bachelor of Arts - English Language And Translation
Tianjin Normal University
04.2001 - 04.2019