Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yukun Han

Newark,DE

Summary

Diversely Skilled Technical Analyst with 1 year solving problems for employers and customers. Personable and adaptable provider of technical expertise in language comprehensible to everyone from engineers to private users. Adept at offering one-on-one support as well as authoring technical specifications and requirements for publication. Competent Technical Support Associate Manager well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.

Overview

5
5
years of professional experience

Work History

Technical Support Associate Manager

Teamwave Tech Inc.
04.2023 - Current
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Performed quality assurance and quality control assessments of support ticket fulfillment.
  • Analyzed massive quantities of deep-dive information for Big Data projects.
  • Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.
  • Reduced response time for Tier 1 support tickets
  • Analyzed issues to identify troubleshooting methods needed for quick remediation
  • Promoted efficiency among departments with prompt resolution of system issues
  • Performed quality assurance and quality control assessments of support ticket fulfillment
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.

Aftermarket Analyst

Beijing Lucky Film Sales Co., LTD.
05.2020 - 08.2020
  • Identified and resolved problems through root cause analysis and research.
  • Queried databases for information needed for report processing.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
  • Researched and adopted new technologies to add value to existing offerings.
  • Enhanced interfaces to promote better functionality for users.

Sales Associate

Qiangpin Chemical Trading (Shanghai) Co., LTD
05.2019 - 08.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Increased sales by 10%

Sales Assistant

Megastar (Shanghai) Trading Co., LTD
05.2018 - 08.2018
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.

Education

Bachelor of Science - Entrepreneurship

University of Delaware
Newark, DE
12.2022

Skills

  • Call Center Operations
  • Workforce Planning
  • Creative Issue Resolution
  • Remote Problem Resolution
  • Data Recovery
  • Staff Training
  • Data Collection
  • Financial Accountability
  • Unix Environments
  • Rational Rose
  • Analyst Relations
  • Teamwork and Collaboration
  • Conflict Resolution
  • Folding Clothes
  • Cash Register Operation

Languages

Chinese (Mandarin)
Native or Bilingual
English
Full Professional

Timeline

Technical Support Associate Manager

Teamwave Tech Inc.
04.2023 - Current

Aftermarket Analyst

Beijing Lucky Film Sales Co., LTD.
05.2020 - 08.2020

Sales Associate

Qiangpin Chemical Trading (Shanghai) Co., LTD
05.2019 - 08.2019

Sales Assistant

Megastar (Shanghai) Trading Co., LTD
05.2018 - 08.2018

Bachelor of Science - Entrepreneurship

University of Delaware

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Yukun Han