Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist

Yuliia Smilenko

Berlin,BE

Summary

Friendly and organized with excellent interpersonal skills and positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing welcoming environment and ensuring smooth daily operations.

Overview

4
4
years of professional experience

Work History

Receptionist

Beauty Salon
Kiyv, Ukraine
11.2020 - 02.2022
  • Managed front desk operations, ensuring seamless client check-ins and appointments.
  • Provided exceptional customer service, addressing client inquiries and concerns promptly.
  • Coordinated scheduling for stylists, optimizing appointment flow and reducing wait times.
  • Maintained cleanliness and organization of reception area to enhance client experience.

Customer Support Specialist

Ozon
Kyiv, Ukraine (Remote)
12.2019 - 08.2020
  • Provided exceptional support to customers through various communication channels.
  • Resolved customer inquiries efficiently, ensuring high satisfaction levels.
  • Assisted in maintaining accurate records of customer interactions and transactions.

Administrator

Coffee Shop "Silpo"
Kyiv, Ukraine
05.2018 - 09.2018
  • Managed daily operations, ensuring efficient service and customer satisfaction.
  • Assisted in inventory management, tracking stock levels and ordering supplies as needed.
  • Implemented scheduling for staff shifts, optimizing workforce productivity and coverage.
  • Conducted regular quality checks on products to ensure compliance with health standards.

Education

Bachelor - Business, Trade And Exchange Activities

Bila Tserkva National Agrarian University
Bila Tserkva
06-2021

Junior Specialist - Commerce

Technological And Economic College/Professional College.
Bila Tserkva
09-2018

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations
  • Appointment scheduling
  • Office administration
  • Typing speed
  • Written communication

Languages

English
Upper intermediate (B2)
German
Intermediate (B1)
Russian
Bilingual or Proficient (C2)
Ukrainian
Bilingual or Proficient (C2)

Timeline

Receptionist

Beauty Salon
11.2020 - 02.2022

Customer Support Specialist

Ozon
12.2019 - 08.2020

Administrator

Coffee Shop "Silpo"
05.2018 - 09.2018

Bachelor - Business, Trade And Exchange Activities

Bila Tserkva National Agrarian University

Junior Specialist - Commerce

Technological And Economic College/Professional College.
Yuliia Smilenko