Yumi Yamamoto
Osaka
Summary
Polite receptionist with strong customer service skills including managing check-ins and check-outs smoothly and assisting English-speaking guests. Proficient at administrative tasks, vendor relations, and shift management with experience in running kitchen operations, managing various menus and training new team members. Adapts well to different cultural contexts and works effectively with diverse teams. Fluent in English and Japanese, with a basic understanding of Mandarin and Cantonese.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Front Desk / Office
Sun Frontier Hotel Management
2023.12 - Current
- Provided dedicated support to English-speaking customers, addressing their needs and resolving any issues promptly.
- Efficiently managed the check-in and check-out processes for all customers, ensuring a smooth and welcoming experience.
- Conducted a range of administrative tasks, including data entry, record-keeping, and handling customer inquiries, contributing to the overall efficiency of hotel operations.
- Took charge of setting up and maintaining the hotel bar, ensuring it met high standards of presentation and service.
- Trained new front desk staff members on company policies and procedures, improving overall efficiency within the department.
Kitchen and Front-of-House Manager
OGIKU Corp.
2022.07 - 2023.09
- Oversaw both front-of-house and kitchen operations, balancing customer service with food preparation and kitchen management.
- Managed relationships with vendors, including ordering supplies, negotiating contracts, and ensuring timely delivery of quality ingredients.
- Organized and supervised staff shifts, ensuring adequate coverage and smooth operation during peak hours.
Restaurant Assistant
TRY AGAIN Co., Ltd
2020.01 - 2022.05
- Adapted to the challenges of a reduced team and evolving conditions, demonstrating flexibility and dedication to maintaining high standards.
- Contributed to the restaurant’s operations during COVID-19, working alongside one other team member from 10 AM to 12 PM almost every day.
- Ensured smooth restaurant functions with effective team communication and coordination among staff members.
Chef
Potomak Co., Ltd
2019.10 - 2021.10
- Trained new employees, providing them with the necessary skills and knowledge to perform their duties efficiently.
- Monitored food quality and presentation to meet company standards and customer expectations.
- Ensured that all dishes were prepared and served on time, maintaining a smooth workflow in a fast-paced environment.
Junior Chef
Calm Design Co., Ltd
2016.05 - 2019.09
- Assisted with four chain restaurants, each featuring distinct menus, which provided diverse culinary exposure and adaptability.
- Gained fundamental culinary skills under the guidance of the head chef, mastering essential techniques and kitchen operations.
Education
Interior Design
L'ecole Vantan College
Osaka 2018.01 - 2018.12
Skills
Customer Service
Guest Relations
Problem-Solving
Check-in and Check-out Procedures
Reception Management
Teamwork and Collaboration
Languages
English
Bilingual or Proficient (C2)
Japanese
Advanced (C1)
Timeline
Front Desk / Office
Sun Frontier Hotel Management
2023.12 - Current
Kitchen and Front-of-House Manager
OGIKU Corp.
2022.07 - 2023.09
Restaurant Assistant
TRY AGAIN Co., Ltd
2020.01 - 2022.05
Chef
Potomak Co., Ltd
2019.10 - 2021.10
Interior Design
L'ecole Vantan College
2018.01 - 2018.12
Junior Chef
Calm Design Co., Ltd
2016.05 - 2019.09