Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yumi Yamamoto

Yumi Yamamoto

Osaka

Summary

Polite receptionist with strong customer service skills including managing check-ins and check-outs smoothly and assisting English-speaking guests. Proficient at administrative tasks, vendor relations, and shift management with experience in running kitchen operations, managing various menus and training new team members. Adapts well to different cultural contexts and works effectively with diverse teams. Fluent in English and Japanese, with a basic understanding of Mandarin and Cantonese.

Overview

8
8
years of professional experience
1
1
year of post-secondary education

Work History

Front Desk / Office

Sun Frontier Hotel Management
12.2023 - Current
  • Provided dedicated support to English-speaking customers, addressing their needs and resolving any issues promptly.
  • Efficiently managed the check-in and check-out processes for all customers, ensuring a smooth and welcoming experience.
  • Conducted a range of administrative tasks, including data entry, record-keeping, and handling customer inquiries, contributing to the overall efficiency of hotel operations.
  • Took charge of setting up and maintaining the hotel bar, ensuring it met high standards of presentation and service.
  • Trained new front desk staff members on company policies and procedures, improving overall efficiency within the department.

Kitchen and Front-of-House Manager

OGIKU Corp.
07.2022 - 09.2023
  • Oversaw both front-of-house and kitchen operations, balancing customer service with food preparation and kitchen management.
  • Managed relationships with vendors, including ordering supplies, negotiating contracts, and ensuring timely delivery of quality ingredients.
  • Organized and supervised staff shifts, ensuring adequate coverage and smooth operation during peak hours.

Restaurant Assistant

TRY AGAIN Co., Ltd
01.2020 - 05.2022
  • Adapted to the challenges of a reduced team and evolving conditions, demonstrating flexibility and dedication to maintaining high standards.
  • Contributed to the restaurant’s operations during COVID-19, working alongside one other team member from 10 AM to 12 PM almost every day.
  • Ensured smooth restaurant functions with effective team communication and coordination among staff members.

Chef

Potomak Co., Ltd
10.2019 - 10.2021
  • Trained new employees, providing them with the necessary skills and knowledge to perform their duties efficiently.
  • Monitored food quality and presentation to meet company standards and customer expectations.
  • Ensured that all dishes were prepared and served on time, maintaining a smooth workflow in a fast-paced environment.

Junior Chef

Calm Design Co., Ltd
05.2016 - 09.2019
  • Assisted with four chain restaurants, each featuring distinct menus, which provided diverse culinary exposure and adaptability.
  • Gained fundamental culinary skills under the guidance of the head chef, mastering essential techniques and kitchen operations.

Education

Interior Design

L'ecole Vantan College
Osaka
01.2018 - 12.2018

Skills

Customer Service

Guest Relations

Problem-Solving

Check-in and Check-out Procedures

Reception Management

Teamwork and Collaboration

Languages

English
Bilingual or Proficient (C2)
Japanese
Advanced (C1)

Timeline

Front Desk / Office

Sun Frontier Hotel Management
12.2023 - Current

Kitchen and Front-of-House Manager

OGIKU Corp.
07.2022 - 09.2023

Restaurant Assistant

TRY AGAIN Co., Ltd
01.2020 - 05.2022

Chef

Potomak Co., Ltd
10.2019 - 10.2021

Interior Design

L'ecole Vantan College
01.2018 - 12.2018

Junior Chef

Calm Design Co., Ltd
05.2016 - 09.2019

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Yumi Yamamoto