Yuri Sugiharta Vogl
Düsseldorf
Summary
Operations professional prepared for this role. Managed daily operations, streamlined processes, and coordinated cross-functional teams to enhance efficiency. Demonstrated ability to handle complex challenges and ensure seamless workflow.
Overview
14
14
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Operations Officer UKVI
VFS Global Services
11.2024 - Current
- Processed visa applications and performed accurate data entry.
- Collected and verified documents and passports from applicants.
- Pasted vignettes (visa stickers) into applicants passports as part of the UK Visa process.
- Captured biometric data, including fingerprinting and photographs.
- Prepared and submitted daily financial reports (FLOUR system) in line with German reporting standards.
- Delivered passports to the relevant high commission and/or consulate.
Front Office Agent
H2 Hotel Düsseldorf
07.2024 - 11.2024
- Guest Services: Greet and assist guests with check-in, check-out, and throughout their stay.
- Reservation Management: Handle bookings and reservations, including modifications and cancellations.
- Payment Processing: Manage guest payments, invoices, and refunds.
- Customer Support: Address guest inquiries, concerns, and complaints professionally and efficiently.
- Coordination: Liaise with other departments (housekeeping, maintenance) to ensure guest satisfaction.
- System Proficiency: Utilize Oracle Opera Cloud system for reservations, guest management, and reporting.
Visa Submission Officer
VFS Global
12.2022 - 12.2023
- Processing VISA applications and data entry
- Collection and scrutiny of documents and passports at the Application Centre
- Handover of Passports to the specific High Commission and/or its consulates.
- Handover of passports to Courier/Applicants
- Handling of postal applications
- Handling customer queries in person, by email and on the telephone
- Fee collection and cash handling
- Preparing reports for day to day transactions.
- (Canadian Visa Ukrainian Project)
Personal Assistant to Directors
PT. PRAMANA INTARAN
08.2017 - 02.2020
- To act as a first point of contact dealing with correspondence and phone calls
- To proactively manage and coordinate the diary of the Directors by prioritising and arranging internal and external meetings, ensuring appropriate briefing papers are prepared and provided.
- Plan and organise travel and accommodation when required
- Maintain effective filing and data storage including emails and retrieval systems ensuring the needs of the Directors are met.
- (Garment & Manufacture Women & Kids Clothing, Australian Owner)
Wedding Coordinator and Sales Administrator
Mason Adventure Tours
07.2015 - 08.2016
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Senior Supervisor
MAYBANK Wealth Management Access
02.2012 - 02.2015
- Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
- Maximized personal competency through continuous professional development.
- Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
- Assessed employee performance and developed improvement plans.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
Education
Diploma - Hospitality Management
University Of Pelita Harapan
Karawaci, Tangerang, Indonesia07.2005
Skills
Detail-oriented
Document verification & data entry
Calendar and travel management
Filing & records organization
Strong organizational skills and time management
Multilingual communication (Indonesian, English, German)
Cross-cultural communication & etiquette
Conflict resolution and problem-solving
Certification
Telc Deutsch B2 Beruf
Timeline
Operations Officer UKVI
VFS Global Services
11.2024 - Current
Front Office Agent
H2 Hotel Düsseldorf
07.2024 - 11.2024
Visa Submission Officer
VFS Global
12.2022 - 12.2023
Personal Assistant to Directors
PT. PRAMANA INTARAN
08.2017 - 02.2020
Wedding Coordinator and Sales Administrator
Mason Adventure Tours
07.2015 - 08.2016
Senior Supervisor
MAYBANK Wealth Management Access
02.2012 - 02.2015
Diploma - Hospitality Management
University Of Pelita Harapan