YUSUF POPOOLA
IT Support/System Admin
Kaiserslautern,Germany
Summary
AWS, IBM, and Google Certified IT Support Specialist with over 6 years of experience in IT Support, System Administration, and IT Project Management, onsite and remote. Holds a Bachelor's and Master's degree in Computer Science with several professional certifications. Proven track record of managing and maintaining complex IT systems. Strong troubleshooting and problem-solving skills. Detail-oriented with excellent communication and interpersonal skills. Committed to staying up-to-date with the latest technologies and trends in the IT industry.
Overview
6
6
years of professional experience
4
4
Languages
7
7
years of post-secondary education
Education
Master of Science - Digital Health
Deggendorf Institute of Technology
Pfarrkirchen, Germany 10.2022 - 08.2024
Master of Science - Computer Science | Health Information Management
Adeleke University
Ede, Nigeria 08.2020 - 07.2022
Bachelor of Science - Computer Science | Health Information Management
Adeleke University
Ede, Nigeria 08.2017 - 07.2020
No Degree - Computer Appreciation| Website Design
Landmark Institute of ICT
Ibadan, Nigeria. 06.2014 - 09.2014
Certification
- Google IT Support Professional Certificate
- AWS Cloud Support Associate Professional Certificate
- IBM IT Support Professional Certificate
- Healthcare IT Support Specialization, Johns Hopkins University, Maryland, USA.
- Google Project Management Professional Certificate
- Microsoft Project Management Professional Certificate
Work History
ICT Associate
International Organization for Migration | IOM, UN
02.2024 - 02.2025
- United Nations Migration
- Delivered end-user support both onsite and remotely, resolving technical issues promptly for onsite users, and also those working from home, to ensure seamless operations using freshservice tickecting system and Teamviewer for remote support.
- Managed and maintained ICT assets, including phones, laptops, and related hardware, utilizing SAP for asset tracking, inventory management, and equipment lifecycle administration.
- Handled user onboarding and offboarding processes efficiently, including account creation, intune enrollment, modification, deletion, group and license provisioning in Active Directory (AD), Entra, Intune, XO, O365 and Azure AD (AAD).
- Ensured 100% uptime and uninterrupted network by regularly checking Cisco Meraki Dashboard, Entra and server room to make sure all Switches, Routers, firewalls, Access points and also Printers are functioning well.
- Installed, configured, and maintained hardware and software systems according to specifications, providing regular maintenance, monitoring system performance, troubleshooting, and giving technical training to enhance user productivity.
- Supported ICT procurement processes, evaluating financial implications of hardware and software solutions to meet organizational needs, and managing communication with external service providers in case of claims.
- Recorded and edited macros in Excel to automate routine tasks such as time and attendance for RSC colleagues, increasing efficiency and productivity in time management. Also managed Power Apps and automated workflows with Power Automate.
- Managed SharePoint sites, created and managed lists, configured basic workflows and permissions to facilitate collaboration and information sharing, also escalated necessary issues through collaboration with regional and global IOM ICT units.
- Administered Identity and Access Management (IAM) services, ensuring secure user authentication, role-based access control, and compliance with security policies for AWS cloud-based systems.
- Stayed updated with emerging ICT technologies and trends, and also undertook various additional tasks as required by the role and organizational needs.
IT Support/Data Entry Analyst
UPS Supply Chain Solutions
12.2022 - 01.2024
- Created barcodes for products, users, and equipment, ensuring accurate data entry and uploads through the inventory system platform.
- Tracked and monitored products across the European Union, maintaining sender and receiver information within the inventory platform for seamless logistics operations.
- Updated, configured, and maintained system applications for laptops and desktops computers, ensuring optimal performance and user accessibility.
- Implemented data backup procedures and enforced system security measures to safeguard data integrity and compliance with security protocols.
- Collaborated with IT teams to implement system upgrades and troubleshoot hardware and software issues, enhancing system reliability and efficiency.
- Delivered general IT support, including software installations, basic networking activities, and troubleshooting technical issues to ensure minimal downtime.
- Mentored and trained new staff, providing guidance on technical processes and enhancing their user support and data management skills.
- Applied Microsoft 365 tools, basic data analysis, and troubleshooting skills to support the organization’s operations effectively.
Health Informatics System Administrator
APIN Public Health Initiatives
07.2022 - 09.2022
- Performed first-level troubleshooting, including user access creation, modification, and deletion using Active Directory (AD), ensuring seamless system access for end-users.
- Generated XML files and uploaded them to the National Data Repository (NDR) platform, maintaining compliance with reporting requirements and ensuring data accuracy.
- Managed the Electronic Medical Records (EMR) system by performing updates and maintenance, as well as daily updates of patients' treatment records to ensure accurate and up-to-date medical data.
- Tracked viral load reports, documented data, performed biometric capturing of patients, and completed additional tasks assigned by supervisors.
- Upgraded, installed, and configured both application software and computer hardware to optimize system performance and reliability.
- Installed and configured local area networks (LANs), wide area networks (WANs), network segments, and servers, including file servers.
- VPN gateways, and intrusion detection systems to ensure optimal connectivity and security.
- Secured systems against breaches and viruses, playing a key role in risk mitigation planning through backup strategies, user security policies, and identity management safeguards.
- Leveraged Rapid7’s InsightIDR tool to enhance visibility and monitoring across physical, virtual, and cloud-based IT assets, improving system security and proactive threat detection.
Medical Records System Administrator
State Hospital
03.2021 - 03.2022
- Configured, managed, and maintained networked computer systems, including hardware, system software, printers, scanners, and enterprise applications to ensure smooth daily operations.
- Diagnosed and resolved hardware, software, networking, and system-related issues promptly to minimize downtime and ensure system availability.
- Replaced and upgraded outdated or defective components, ensuring systems were updated with the latest configurations and security patches.
- Administered IT hardware assets, including user account setup, hardware deployment, operating system installation, and employee onboarding/offboarding processes.
- Provided technical support by troubleshooting system failures, resolving technical issues, upgrading hardware/software, and ensuring optimal system performance.
- Managed user accounts, credentials, permissions, access rights, and storage allocations, including Active Directory administration.
- Delivered hands-on technical training and support for new and existing staff, enhancing their ability to use IT tools effectively and increasing productivity.
- Provided direction and assistance to junior and new employees in order to foster their professional growth.
IT Support Technician (Intern)
App Tower
04.2019 - 07.2020
- Installed and configured application software to ensure systems function according to specifications.
- Trained on Microsoft Office 365, Admin Center, MS Teams, MS Exchange, and Azure Active Directory to enhance user management and collaboration.
- Performed hardware troubleshooting for printers and networking systems, resolving issues quickly to minimize downtime. environment.
- Performed hardware troubleshooting for printers and networking systems, resolving issues quickly to minimize downtime.
- Conducted full backup and recovery of internal data to safeguard information and ensure business continuity and maintained compliance with organizational data storage and security policies.
- Performed server administration tasks, including user/group management, setting security permissions, and configuring print services.
- Maintained internal infrastructure requirements, including laptop and desktop computers, servers, email, routers, switches, firewalls, printers, and phones.
- Interacted with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.
- Performed routine and scheduled system audits, including backups, to verify system integrity and data security.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Arabic
Advanced (C1)
German
Elementary (A2)
Skills
IT Support & End-User Services: Ticketing Systems, Freshservice, Jira, Adobe Admin, Teamviewer, Printer Configuration, Troubleshooting, End-User Support, Complaint Handling
Identity & Access Management (IAM) & Device Management: Active Directory (AD, AAD), XO, SMTP, Entra, Intune, Autopilot, Company Portal, AWS, LAPS UI, Universal Print
Enterprise Applications & Productivity Tools: Microsoft 365 (Outlook, Teams, Excel, Sharepoint, Onedrive, Onenote, Skype, Dynamics 365, Bookings), Asana, Clickup Canva, SAP, PRISM, G-Suite, Slack, ScreenCloud, Figma, Copilot, Google Bard, Chatgpt
Networking & Security: Meraki Dashboard, Networking, Routers, Switches, Firewall, LAN, Access Points, Cisco Anyconnect, Zscaler, Rapid7, Antivirus Server
Development, Scripting & Automation: Power Platforms, Powerapps, Power Automate, Power Fx, Powershell, VBA, XML, HTML, CSS
Data Management, Servers & Healthcare Systems: Data Entry, Data Analysis, SPSS, Backup Server, Windows Server, Open EMR, Telehealth
PUBLICATIONS
- An Automated Patient Master Name Index Management System for Teaching Hospitals
- Implementation of Framework for Storing and Querying of Cancerous and Non-Cancerous Tumor Cases in Histopathology Departments
- The Adoption and Challenges Associated with the Use of Electronic Health Records Management System in UNIMEDTH, Ondo, Ondo State, Nigeria.
- Psychological Factors Affecting Computer-Based Health Information Services in Teaching Hospitals in South West Nigeria.
- Modern Methods of Preservation and Conservation of Mutilated Health Records
- The Impact of Health Care Statistics on the Health Care Planning in Health Care Delivery
- Knowledge and Perception of Patients towards the Roles and Service Rendered by Health Information Professionals in Healthcare Institutions
- Rural-urban variation in willingness to donate blood in Ibadan Region, Nigeria
- Late Complications of COVID-19; An Umbrella Review on Current Systematic Reviews
Timeline
ICT Associate
International Organization for Migration | IOM, UN
02.2024 - 02.2025
IT Support/Data Entry Analyst
UPS Supply Chain Solutions
12.2022 - 01.2024
Master of Science - Digital Health
Deggendorf Institute of Technology
10.2022 - 08.2024
Health Informatics System Administrator
APIN Public Health Initiatives
07.2022 - 09.2022
Medical Records System Administrator
State Hospital
03.2021 - 03.2022
Master of Science - Computer Science | Health Information Management
Adeleke University
08.2020 - 07.2022
IT Support Technician (Intern)
App Tower
04.2019 - 07.2020
Bachelor of Science - Computer Science | Health Information Management
Adeleke University
08.2017 - 07.2020
No Degree - Computer Appreciation| Website Design
Landmark Institute of ICT
06.2014 - 09.2014
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