YUSUF POPOOLA

United Nations Migration - Served IOM Germany, supporting users in a fast-paced L3 humanitarian emergency environment.

• Delivered end-user support onsite and remotely using Freshservice and TeamViewer, maintaining accurate incident logs, resolving Microsoft 365, Windows 10/11 and mobile device issues, and escalating unresolved cases in line with ICT standards.
• Managed ICT project assets including phones and laptops using SAP for inventory tracking, lifecycle administration, stock control and
  equipment issuance in coordination with HR for smooth onboarding and offboarding.
• Handled full user lifecycle management in AD, Entra ID (Azure AD), Intune, XO, M365 and Azure, including account provisioning, license assignment, MFA support, group management and periodic access audits to ensure governance and compliance.
• Deployed, configured and maintained Windows devices using Intune and Autopilot, applying security baselines and configuration profiles while troubleshooting OS and application-related issues.
• Ensured maximum uptime and uninterrupted network operations by monitoring Cisco Meraki Dashboard and server room infrastructure, verifying switches, routers, firewalls, access points and printers to maintain high availability.
• Installed, configured and maintained hardware and software systems, monitored performance, provided troubleshooting and delivered user training to enhance productivity and effective use of Teams, SharePoint and OneDrive.
• Managed SharePoint sites, lists and permissions, supported collaboration workflows, basic platform access administration and coordinated escalations with regional and global ICT units when required.
• Administered IAM services, ensuring secure authentication, role-based access control and compliance for AWS cloud-based systems.
• Supported ICT procurement activities, vendor coordination and conference/hybrid meeting setups, including preparation of laptops, printers and video conferencing systems.
• Automated routine operational tasks using Excel macros, Python, Power Apps and Power Automate to streamline internal processes and improve efficiency, while maintaining documentation and contributing to continuous improvement initiatives.
• Stayed updated with emerging ICT technologies and trends, and also undertook various additional tasks as required by the role and organizational needs.

• Supported UPS’s EU warehouse and supply chain operations, maintaining accurate product and shipment data within the central inventory management platform during daily parcel handling and container processing.
• Created and managed barcodes for warehouse equipment, products, and system users, ensuring traceability and integrity of logistics data across multiple storage and loading areas.
• Configured, updated, and maintained Windows-based systems used by office and warehouse teams, supporting operational workflows and device reliability on the warehouse floor.
• Implemented data backup and recovery processes for warehouse-related systems, aligning with corporate IT policies and safeguarding
  sensitive logistics and shipment information.
• Collaborated with IT teams during warehouse system upgrades, application testing, and deployment activities, supporting functional validation of internal logistics tools and automation scripts.
• Delivered general IT support within the warehouse environment, including software installations, printer configuration, basic networking activities, and troubleshooting technical issues affecting daily operations.
• Mentored and trained new warehouse staff on system usage, barcode processes, and operational data management procedures.
• Used Microsoft 365 to support warehouse inventory reporting, shipment tracking analysis, and operational decision-making.
• Implemented and monitored data backup and recovery workflows for warehouse workstations using Veeam, Windows Server Backup, and OneDrive for Business to ensure compliance with IT security standards.

• Performed first-level troubleshooting, including user access creation, modification, and deletion using Active Directory (AD), ensuring seamless system access for end-users.
• Generated XML files and uploaded them to the National Data Repository (NDR) platform, maintaining compliance with reporting requirements and ensuring data accuracy.
• Managed the Electronic Medical Records (EMR) system by performing updates and maintenance, as well as daily updates of patients' treatment records to ensure accurate and up-to-date medical data.
• Tracked viral load reports, documented data, performed biometric capturing of patients, and completed additional tasks assigned by supervisors.
• Upgraded, installed, and configured both application software and computer hardware to optimize system performance and reliability.
• Installed and configured local area networks (LANs), wide area networks (WANs), network segments, and servers, including file servers.
• VPN gateways, and intrusion detection systems to ensure optimal connectivity and security.
• Secured systems against breaches and viruses, playing a key role in risk mitigation planning through backup strategies, user security policies, and identity management safeguards.
• Leveraged Rapid7’s InsightIDR tool to enhance visibility and monitoring across physical, virtual, and cloud-based IT assets, improving system security and proactive threat detection.

• Configured, managed, and maintained networked computer systems, including hardware, system software, printers, scanners, and enterprise applications to ensure smooth daily operations.
• Diagnosed and resolved hardware, software, networking, and system-related issues promptly to minimize downtime and ensure system availability.
• Replaced and upgraded outdated or defective components, ensuring systems were updated with the latest configurations and security patches.
• Administered IT hardware assets, including user account setup, hardware deployment, operating system installation, and employee onboarding/offboarding processes.
• Provided technical support by troubleshooting system failures, resolving technical issues, upgrading hardware/software, and ensuring optimal system performance.
• Managed user accounts, credentials, permissions, access rights, and storage allocations, including Active Directory administration.
• Delivered hands-on technical training and support for new and existing staff, enhancing their ability to use IT tools effectively and increasing productivity.
• Provided direction and assistance to junior and new employees in order to foster their professional growth.

• Installed and configured application software to ensure systems function according to specifications.
• Trained on Microsoft Office 365, Admin Center, MS Teams, MS Exchange, and Azure Active Directory to enhance user management and collaboration.
• Performed hardware troubleshooting for printers and networking systems, resolving issues quickly to minimize downtime. environment.
• Performed hardware troubleshooting for printers and networking systems, resolving issues quickly to minimize downtime.
• Conducted full backup and recovery of internal data to safeguard information and ensure business continuity and maintained compliance with organizational data storage and security policies.
• Performed server administration tasks, including user/group management, setting security permissions, and configuring print services.
• Maintained internal infrastructure requirements, including laptop and desktop computers, servers, email, routers, switches, firewalls, printers, and phones.
• Interacted with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.
• Performed routine and scheduled system audits, including backups, to verify system integrity and data security.