YUSUF POPOOLA

United Nations Migration -Served IOM Germany, supporting about 300 users in a fast-paced L3 humanitarian emergency environment.

• Delivered end-user support both onsite and remotely, resolving technical issues promptly for onsite users, and also those working from home to ensure seamless operations using the Freshservice ticketing system and Teamviewer for remote support.
• Managed and maintained ICT project assets, including phones, laptops, and related hardware, utilizing SAP for asset tracking, inventory management, and equipment lifecycle administration.
• Handled user onboarding and offboarding processes efficiently, including account creation, Intune enrollment, modification, deletion,group and license provisioning in Active Directory (AD), Entra, Intune, XO, O365 and Azure AD (AAD).
• Ensured 100% uptime and uninterrupted network by regularly checking Cisco Meraki Dashboard, Entra and server room to make sure all Switches, Routers, firewalls, Access points and also Printers are functioning well.
• Installed, configured, and maintained hardware and software systems according to specifications, providing regular maintenance,monitoring system performance, troubleshooting, and giving technical training to enhance user productivity.
• Supported ICT project procurement processes, evaluating financial implications of hardware and software solutions to meet organizational needs, and managing communication with external service providers in case of claims.
• Automated routine tasks such as time and attendance tracking for RSC colleagues using Excel macros and Python scripts, significantly improving time management efficiency. Also developed and maintained Power Apps and Power Automate workflows to streamline operational processes.
• Managed SharePoint sites, created and managed lists, configured basic workflows and permissions to facilitate collaboration and information sharing, also escalated necessary issues through collaboration with regional and global IOM ICT units.
• Administered Identity and Access Management (IAM) services, ensuring secure user authentication, role-based access control, and compliance with security policies for AWS cloud-based systems.
• Stayed updated with emerging ICT technologies and trends, and also undertook various additional tasks as required by the role and organizational needs.

• Supported UPS’s EU logistics and supply chain operations, maintaining accurate product and shipment data within the central inventory management platform.
• Created and managed barcodes for equipment, products, and users, ensuring traceability and integrity of logistics data across multiple warehouse locations.
• Configured, updated, and maintained Windows-based systems for office and warehouse teams, improving device reliability and user accessibility.
• Implemented data backup and recovery processes, aligning with corporate IT policies and safeguarding sensitive logistics information.
• Collaborated with IT teams to perform system upgrades, application testing, and deployment, using unittest and pytest for functional validation of internal tools and automation scripts.
• Delivered general IT support, including software installations, basic networking activities, and troubleshooting technical issues to ensure minimal downtime.
• Mentored and trained new staff, providing guidance on technical processes and enhancing their user support and data management skills.
• Used Microsoft 365, Excel, and Power BI for inventory reporting and data analysis, supporting informed operational decisions.
• Implemented and monitored data backup and recovery workflows using Veeam, Windows Server Backup, and OneDrive for Business,ensuring compliance with IT security standards.

• Performed first-level troubleshooting, including user access creation, modification, and deletion using Active Directory (AD), ensuring seamless system access for end-users.
• Generated XML files and uploaded them to the National Data Repository (NDR) platform, maintaining compliance with reporting requirements and ensuring data accuracy.
• Managed the Electronic Medical Records (EMR) system by performing updates and maintenance, as well as daily updates of patients' treatment records to ensure accurate and up-to-date medical data.
• Tracked viral load reports, documented data, performed biometric capturing of patients, and completed additional tasks assigned by supervisors.
• Upgraded, installed, and configured both application software and computer hardware to optimize system performance and reliability.
• Installed and configured local area networks (LANs), wide area networks (WANs), network segments, and servers, including file servers.
• VPN gateways, and intrusion detection systems to ensure optimal connectivity and security.
• Secured systems against breaches and viruses, playing a key role in risk mitigation planning through backup strategies, user security policies, and identity management safeguards.
• Leveraged Rapid7’s InsightIDR tool to enhance visibility and monitoring across physical, virtual, and cloud-based IT assets, improving system security and proactive threat detection.

• Configured, managed, and maintained networked computer systems, including hardware, system software, printers, scanners, and enterprise applications to ensure smooth daily operations.
• Diagnosed and resolved hardware, software, networking, and system-related issues promptly to minimize downtime and ensure system availability.
• Replaced and upgraded outdated or defective components, ensuring systems were updated with the latest configurations and security patches.
• Administered IT hardware assets, including user account setup, hardware deployment, operating system installation, and employee onboarding/offboarding processes.
• Provided technical support by troubleshooting system failures, resolving technical issues, upgrading hardware/software, and ensuring optimal system performance.
• Managed user accounts, credentials, permissions, access rights, and storage allocations, including Active Directory administration.
• Delivered hands-on technical training and support for new and existing staff, enhancing their ability to use IT tools effectively and increasing productivity.
• Provided direction and assistance to junior and new employees in order to foster their professional growth.

• Installed and configured application software to ensure systems function according to specifications.
• Trained on Microsoft Office 365, Admin Center, MS Teams, MS Exchange, and Azure Active Directory to enhance user management and collaboration.
• Performed hardware troubleshooting for printers and networking systems, resolving issues quickly to minimize downtime. environment.
• Performed hardware troubleshooting for printers and networking systems, resolving issues quickly to minimize downtime.
• Conducted full backup and recovery of internal data to safeguard information and ensure business continuity and maintained compliance with organizational data storage and security policies.
• Performed server administration tasks, including user/group management, setting security permissions, and configuring print services.
• Maintained internal infrastructure requirements, including laptop and desktop computers, servers, email, routers, switches, firewalls, printers, and phones.
• Interacted with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.
• Performed routine and scheduled system audits, including backups, to verify system integrity and data security.