Excel
YVONNE THOMAE
Key Account Manager
Vaterstetten
Summary
Results-driven sales performer with solid history of success in bringing in new customers, managing revenue streams and maintaining solid account relationships. Continuously monitor competitors and research market conditions to stay responsive and successful in dynamic environments. Persuasive negotiation and program management abilities. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced Key Account Manager with over 20 years of experience in Fashion + Sports. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
28
28
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Senior Sales Manager
Willy Bogner GmbH & Co. KG aA
Munich
10.2021 - Current
- Developed sales strategy based on research of consumer buying trends and market conditions for Bogner Fashion and Sport in the South of Germany.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Researched competitors' activities and products to uncover new trends
- Connected with prospects through trade shows, cold calling and intense travel.
- Reviewed customer service agreements for terms and conditions pricing and accuracy.
- Met with clients and promoted continuing education opportunities for sales team to bolster skills and add value to department.
Key Account Manager
Willy Bogner GmbH & Co. KGaA
Munich
09.2019 - 09.2022
- Developed and managed a portfolio of large and medium sized key account customers for the Bogner Sport und Fire+Ice collections.
- Coordinated weekly and monthly sales follow up by tracking KPIs with the aim to push sales results and optimize the presentation at the point of sale.
- Ensured high level of customer satisfaction as well as up-sell and cross-sell potential to maximize share of wallet.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Analyzed key competitors to respond to competitive threats.
- Created sales forecasts to target monthly and yearly objectives.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Presented professional image consistent with company's brand values.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to event marketing, sales and brand promotion, i.e. golf tournaments and ski openings.
- Developed and maintained strong working relationships with professionals within assigned territory.
Sales Manager
Willy Bogner GmbH & Co. KG aA
Munich
06.2010 - 09.2019
- Monitored regularly customer sales performance in order to obtain corporate growth strategies.
- Managed active acquisition of new potential customers with the help of market analysis.
- Established and cultivated solid business relationships with new or existing customers for Bogner Fashion in the South/East of Germany and Austria.
- Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
- Researched competitors' activities and products to uncover new trends
- Reviewed customer service agreements for terms and conditions pricing and accuracy.
- Evaluated performance against goals and implemented appropriate development plans.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Met with clients, delivering presentations and educating on product and service features and offerings.
Area Sales Manager
van Laack GmbH
Munich
03.2002 - 04.2010
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Collaborated with vendors and built effective partnerships devoted to capitalizing on emerging and sustainable sales opportunities.
- Set and achieved sales targets for Bavaria region.
- Created effective strategies to target new customers after researching and analyzing competitor behavior.
- Built lasting relationships with clients through outstanding customer service interactions.
- Coached sales staff in product specifications and sales incentives, significantly increasing customer satisfaction ratings.
Succession Regulation
Klaus Thomae Interieur Decoration
Wiesbaden
03.2001 - 02.2002
- Entered the family business in order to evaluate chances and risks.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Worked flexible hours across night, weekend and holiday shifts.
- Drove operational improvements which resulted in savings and improved profit margins.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Marketing Manager
Sema Group GmbH
Mainz + Cologne
02.1998 - 02.2001
- Plan and manage internal and external marketing activities to implement Sema Group's marketing strategy.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
- Maintained complete database of files, contacts and project materials.
- Participated in promotional activities and trade shows, working with advertisers and production managers, to market products and services.
- Executed optimal sales strategies to achieve commercial goals for target market.
Commercial Education in Wholesale + Foreign Trade
Guerlain GmbH, Guerlain S.A
Wiesbaden, Paris
04.1990 - 09.1992
- Run through all relevant departments in the company as Sales, Accountancy, Marketing + PR and Export in Germany and France.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Master of Science - International Business Administration
Hochschule Für Technik Und Wirtschaft
Reutlingen, Germany 10 1992 - 1 1998
Associate of Science - Business Administration
Ecole Supérieure Des Sciences Commerciales D’Angers (ESSCA)
Angers, France 03.1995 - 08.1995
Internship in Marketing
Orbitel Mobile Communications Ltd
Basingstoke, England 09.1995 - 02.1996
Associate of Arts - French Language And Literature
Paris IV (Université De La Sorbonne)
Paris, France 09.1988 - 08.1989
High School Diploma -
Schulze-Delitzsch-Schule
Wiesbaden, Germany 09.1986 - 7 1988
Skills
Rapport and relationship building
undefinedSoftware
Word
PowerPoint
Futura (EDI)
Mobile Media
Quintett
Timeline
Senior Sales Manager
Willy Bogner GmbH & Co. KG aA
10.2021 - Current
Key Account Manager
Willy Bogner GmbH & Co. KGaA
09.2019 - 09.2022
Sales Manager
Willy Bogner GmbH & Co. KG aA
06.2010 - 09.2019
Area Sales Manager
van Laack GmbH
03.2002 - 04.2010
Succession Regulation
Klaus Thomae Interieur Decoration
03.2001 - 02.2002
Marketing Manager
Sema Group GmbH
02.1998 - 02.2001
Internship in Marketing
Orbitel Mobile Communications Ltd
09.1995 - 02.1996
Associate of Science - Business Administration
Ecole Supérieure Des Sciences Commerciales D’Angers (ESSCA)
03.1995 - 08.1995
Commercial Education in Wholesale + Foreign Trade
Guerlain GmbH, Guerlain S.A
04.1990 - 09.1992
Associate of Arts - French Language And Literature
Paris IV (Université De La Sorbonne)
09.1988 - 08.1989
High School Diploma -
Schulze-Delitzsch-Schule
09.1986 - 7 1988
Master of Science - International Business Administration
Hochschule Für Technik Und Wirtschaft
10 1992 - 1 1998
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