Summary
Overview
Work History
Education
Skills
Timeline
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Zachary Siefer

Wilmington

Summary

Dynamic and dependable professional with extensive experience as an Armed Driver at Loomis Armored US. Proven track record in safe driving practices and exceptional customer service. Skilled in conflict resolution and adaptable in high-pressure situations, ensuring secure transport of valuables while maintaining compliance with safety protocols.

Overview

10
10
years of professional experience

Work History

Tow Truck Driver

AAA Mid-Atlantic
04.2024 - 09.2025
  • Learned vehicle recovery techniques and safety protocols for efficient towing operations.
  • Assisted in operating tow truck equipment and tools, ensuring safe loading and unloading of vehicles.
  • Communicated effectively with dispatch to receive job assignments and coordinate towing services.
  • Maintained cleanliness and organization of tow truck, supporting operational readiness and safety standards.
  • Developed familiarity with local roadways and towing regulations, enhancing navigation efficiency during assignments.
  • Observed experienced drivers to understand best practices in customer service and vehicle handling.
  • Participated in training sessions focused on emergency roadside assistance procedures and safety measures.
  • Adapted quickly to changing situations, demonstrating flexibility in high-pressure environments during towing operations.
  • Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
  • Secured vehicle to tow truck and checked all attachments for safe operation.

Armed Security Guard

Highland Protection Services
08.2022 - 08.2023
  • Monitored premises to deter unauthorized access and ensure safety of personnel and property.
  • Conducted regular patrols to identify potential security threats and maintain safety protocols.
  • Responded swiftly to incidents, coordinating with law enforcement as necessary to resolve situations.
  • Prepared detailed incident reports documenting security breaches and responses for management review.
  • Provided excellent customer service while interacting with clients, enhancing overall satisfaction with security services.
  • Performed hourly patrols of building areas, parking lots and facility grounds.
  • Reduced incidents of theft and vandalism by implementing strict security protocols.
  • Maintained accurate documentation of all security-related activities, ensuring compliance with regulatory requirements.

Armed Driver

Loomis Armored US
08.2021 - 08.2023
  • Operated armored vehicles to ensure secure transport of valuables.
  • Conducted pre-trip inspections to maintain vehicle safety and compliance.
  • Monitored routes and adjusted schedules for efficient deliveries.
  • Collaborated with team members to enhance operational efficiency and security protocols.
  • Responded promptly to security incidents, ensuring safety of cargo and crew.
  • Implemented improvements in route planning, reducing transit times effectively.
  • Maintained accurate documentation of deliveries and transactions for accountability purposes.
  • Handled sensitive materials appropriately, ensuring they were securely stored during transport according to established procedures.
  • Developed trusting relationships with clients through punctual deliveries and exceptional customer service.
  • Participated in ongoing training programs to stay current on industry trends, best practices, and regulatory requirements.

Armed Driver

Brinks Armored
01.2019 - 08.2021
  • Enhanced security measures by conducting thorough vehicle inspections and ensuring proper maintenance.
  • Responded calmly and efficiently in emergencies or unexpected scenarios involving crime or medical issues.
  • Demonstrated exceptional attention to detail while verifying shipment contents against delivery documents for accuracy.
  • Supported colleagues in emergency situations, showcasing strong teamwork and quick decision-making skills.
  • Maintained a clean driving record, demonstrating commitment to safety and professionalism on the job.
  • Utilized defensive driving techniques to minimize potential accidents or incidents while on duty.
  • Ensured timely deliveries by meticulously planning routes, taking into account traffic patterns and potential obstacles.
  • Safeguarded company assets during transportation by adhering to strict security protocols and procedures.

Ramp Agent

Delta Airlines
04.2015 - 2019
  • Oversaw loading and unloading of baggage to ensure timely aircraft departures.
  • Coordinated ground support operations to maintain safety and efficiency standards.
  • Trained new team members on operational procedures and safety protocols.
  • Implemented process improvements to enhance turnaround times for arriving flights.
  • Communicated effectively with flight crew and ground staff to resolve issues swiftly.
  • Monitored equipment functionality, reporting maintenance needs to minimize downtime.
  • Conducted routine inspections of baggage handling systems to ensure compliance with regulations.
  • Led teams in high-pressure situations, ensuring adherence to safety guidelines during peak hours.
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
  • Ensure all SIDA access protocols for my work area were observed and followed by myself and others on my team.

Education

Aviation

Delcastle Vocational Technical High School
Wilmington, DE

Skills

  • Strong work ethic
  • Towing equipment operation
  • Safe driving practices
  • Customer service
  • Stress tolerance
  • Patience and empathy
  • Safety management
  • Defensive driving techniques
  • Conflict resolution
  • Activity logging
  • Adaptability and flexibility
  • Assisting customers
  • Customer relations
  • Safe driving
  • Attention to detail
  • Decision-making
  • Dependable and cooperative
  • Critical thinking
  • Lockout kit
  • Accident documentation
  • Teamwork and collaboration
  • Problem-solving

Timeline

Tow Truck Driver

AAA Mid-Atlantic
04.2024 - 09.2025

Armed Security Guard

Highland Protection Services
08.2022 - 08.2023

Armed Driver

Loomis Armored US
08.2021 - 08.2023

Armed Driver

Brinks Armored
01.2019 - 08.2021

Ramp Agent

Delta Airlines
04.2015 - 2019

Aviation

Delcastle Vocational Technical High School

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Zachary Siefer