Zahid Shafiq
Bad Homburg,HE
Summary
Experienced IT professional with a strong background in Windows server administration and Active Directory. Demonstrates expertise in hardware installation and maintenance, network troubleshooting, and data backup procedures. Proficient in providing remote customer support and software support,
Professional IT Support Engineer with robust background in providing technical assistance and resolving hardware and software issues. Skilled in network troubleshooting, system maintenance, and customer service, ensuring seamless IT operations. Strong focus on teamwork and adaptability, consistently meeting and exceeding performance targets. Reliable and flexible, aligning with evolving organizational needs and priorities.
Overview
12
12
years of professional experience
Work History
IT Support Engineer
Fly Atlas Plus
01.2025 - Current
- Troubleshoot,diagnose,and resolve hardware,software,and Network issues.
- Install and configure operation's systems,software and hardware component
- Installed and configured computer hardware components to enhance system functionality.
- Assisted in cost reduction by recommending affordable yet reliable tech equipment for purchase.
- Regularly updated antivirus software, preventing potential cyber threats from harming systems or data loss as a result of such attacks.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Used ticketing systems to manage and process support actions and requests.
Junior IT support Engineer
Tequark,Lahore Pakistan
02.2021 - 11.2024
- Solved complex technical problems to ensure optimal performance of IT infrastructure.
- Troubleshot network issues and provided rapid solutions to limit downtime And performed tests on newly installed hardware and software.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Used ticketing systems to manage and process support actions and requests.
IT Technician
RapidEV.TECH
01.2017 - 06.2021
- provided technical support for hardware software,and network systems.
- configured and maintained servers,networks,and IT infrastructure
- Delivered user support by addressing inquiries and resolving IT problems.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
Technician
One VisionTech
02.2013 - 08.2016
- Increased efficiency by maintaining and repairing complex technical equipment.
- Conducted diagnostic tests for identifying faults and malfunctions.
- Improved safety with regular inspection of electrical systems and components.
- Prepared reports post inspection, facilitated informed decision making.
Education
Certificate in Computer Hardware Basic - Computer Installation,hardware upgrade,mobile devices features
Cisco Network Academy
Certificate In Network Devices and Initial configure - Network design,DNS/DHCP services,Cisco IOS,ARP communication Ethernet switching
Cisco Network Academy
Diploma In computer Hardware & Networking - Networking,Microprocessor,Architecture,Computer Hardware
International Institute Of Technology
Diploma In Information Technology - Object Oriented Programming (Java),computer Network's,RDBMS,Web Development,Network Administration,
Creative Institute of Professional Studies
Diploma In office Management - IT for Management,office Management,communication skill.
Oxford Institute of Technical Training Center.
Bachelor of Arts -
Higher Secondary School Certificate (HSSC)
(SSC) - Mathematics,Physics;Chemistry,Biology
Secondary School Certificate
Skills
- Active directory experience
- Hardware installation and maintenance
- Software installation and upgrades
- Software support
- Office 365
- Hardware support
- Troubleshooting network issues
- IT strategy development
- IT equipment procurement
- Network troubleshooting
- Software installation
- IT asset management
- VPN configuration
- Wireless networking
- Network security
Languages
English
Fluent
Dutch
Beginner
Urdu
Fluent
Affiliations
- Exploring new Technologies and IT solution/ Cricket,Reading
Education
1995,1998,1995,2003,2010,2007,2013,2012,2024,2024,2024,2024
Personal Information
Timeline
IT Support Engineer
Fly Atlas Plus
01.2025 - Current
Junior IT support Engineer
Tequark,Lahore Pakistan
02.2021 - 11.2024
IT Technician
RapidEV.TECH
01.2017 - 06.2021
Technician
One VisionTech
02.2013 - 08.2016
Certificate In Network Devices and Initial configure - Network design,DNS/DHCP services,Cisco IOS,ARP communication Ethernet switching
Cisco Network Academy
Diploma In computer Hardware & Networking - Networking,Microprocessor,Architecture,Computer Hardware
International Institute Of Technology
Diploma In Information Technology - Object Oriented Programming (Java),computer Network's,RDBMS,Web Development,Network Administration,
Creative Institute of Professional Studies
Diploma In office Management - IT for Management,office Management,communication skill.
Oxford Institute of Technical Training Center.
Bachelor of Arts -
Higher Secondary School Certificate (HSSC)
(SSC) - Mathematics,Physics;Chemistry,Biology
Secondary School Certificate
Certificate in Computer Hardware Basic - Computer Installation,hardware upgrade,mobile devices features
Cisco Network Academy
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