Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Zahra borzoo

Zahra borzoo

Passau

Summary

Dedicated professional with a proven track record at MacDonald's Restaurant, enhancing customer satisfaction through exceptional service and support. Leveraged patience, empathy, and a strong work ethic to resolve complaints and foster loyalty. Excelled in accurate cash handling and improved students' English proficiency by developing tailored tutoring sessions, showcasing a blend of hard and soft skills.

Overview

3
3
years of professional experience

Work History

Cashier , Costumer Service

MacDonald's Restaurant
06.2023 - 11.2024
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

English Tutor

Native Camp
01.2022 - 01.2023
  • Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
  • Improved students' written and verbal English skills through personalized learning programs.
  • Taught students study techniques and strategies for succeeding on grammar and composition tests.
  • Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
  • Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.

Education

Bachelor of Science - Bachelor of Computer Science

Shiraz University
Iran
07-2022

Skills

  • Patience and empathy
  • Work ethic and integrity
  • Customer assistance
  • Customer service

Languages

English
Advanced (C1)
German
Elementary (A2)

Timeline

Cashier , Costumer Service

MacDonald's Restaurant
06.2023 - 11.2024

English Tutor

Native Camp
01.2022 - 01.2023

Bachelor of Science - Bachelor of Computer Science

Shiraz University

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Zahra borzoo