Zahra Kazhaze
Goch
Summary
Results-driven warehouse professional with a proven track record at Employer, excelling in inventory management and quality control. Skilled in packaging and labeling, I enhanced order processing efficiency by streamlining operations. A self-motivated team leader, I fostered collaboration and maintained high safety standards, contributing to improved productivity and customer satisfaction.
Efficient Sonova Returns area with solid background in warehouse production. Demonstrated success in maintaining high production standards and meeting tight deadlines. Proven ability to operate various machinery and perform quality control checks.
Committed Warehouse leader accustomed to managing shipping and receiving operations in high-volume warehouse environments. Organized approach to monitoring materials movements with focus on safety and productivity. Performance-oriented team player with good multitasking abilities. Professional warehouse worker with strong background in efficient inventory management and order fulfillment. Skilled in operating forklifts, managing stock levels, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Reliable and flexible with excellent organizational and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Warehouse Worker
Employer
Arvato, Heijen Netherlands
03.2021 - Current
- Communicated effectively with supervisors regarding issues affecting warehouse operations or performance metrics .Managed approximately 30 incoming calls, emails per day from SD.
- Maintained a clean and safe working environment by following safety protocols and keeping work areas tidy.
- Collaborated with team members to meet daily productivity goals and maintain smooth warehouse operations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Received and processed warehouse orders using handheld scanner.
- Maintained a clean and safe working environment by following safety protocols and keeping work areas tidy.
- Collaborated with team members to meet daily productivity goals and maintain smooth warehouse operations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
- Reduced order processing time with enhanced inventory management strategies.
- Provided excellent customer service by addressing inquiries promptly and resolving any discrepancies related to orders or shipments effectively.
- Assisted with the implementation of cutting-edge warehouse management software, leading to improved tracking capabilities and reduced errors.
- Led a team of warehouse workers in daily tasks, ensuring accuracy and timeliness in order fulfillment.
- Ensured timely refunds or exchanges for customers by closely monitoring the status of each return case from initiation through resolution.
- Supported continuous improvement initiatives within the organization by identifying areas of inefficiency within the returns process and proposing solutions to address them.
- Maintained accurate records of all returned items, ensuring proper inventory management and control.
- Trained new hires on the returns process, fostering a skilled and knowledgeable team environment.
- Fostered positive relationships with vendors and suppliers through professional communication regarding damaged or defective products returned under warranty claims.
- Handled complex cases that required problem-solving skills like facilitating the return of oversized or hazardous materials.
- Developed training materials for new hires, contributing to higher retention rates among Returns team members.
- Served as primary point of contact between Returns Department and upper management, presenting updates on progress toward KPIs during monthly meetings.
- Enhanced customer satisfaction by efficiently processing returns and resolving issues.
- Collaborated with quality control teams to identify product defects and address root causes.
- Maintained detailed records of all returned items, ensuring accurate inventory management and reporting capabilities.
- Contributed positively towards company reputation by maintaining high level of professionalism while interacting with customers.
Education
Master of Science - Educational Psychology
Rabat University Mohamed 5
Morocco06-2003
Skills
- Self-motivated and disciplined
- Receiving and processing shipments
- Inventory tracking
- Quality control
- Safety training
- Warehouse logistics
- Product management
- Microsoft outlook
- Operations support
- Verbal and written communication
- Inventory control
- Lean principles
- Basic computer proficiency
- Decision-making
- Critical thinking
- Inventory audits/management
- Cycle counting
- Shipping documentation
- Problem-solving
Accomplishments
- Supervised team of 10 staff members.
- Achieved through effectively helping with Sonova Returns.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved by introducing software/SAP for tasks.
- Collaborated with team of 10 in the development of Sonova Returns.
- Documented and resolved issues which led to result.
Affiliations
- Psychological trainer,French and Arabic language teacher ,volunteer in the field of asylum in Belgium.
Additional Information
My Hobbies: Travel,Reading Books,Cinema
Languages
Arabic
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
English
Advanced (C1)
Dutch
Advanced (C1)
German
Intermediate (B1)
Spanish
Intermediate (B1)
Timeline
Warehouse Worker
Employer
03.2021 - Current
Master of Science - Educational Psychology
Rabat University Mohamed 5