Mohammad Zeerak Hashmi
Munich
Summary
Customer-oriented service support with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
Work History
Executive Associate - Client Relations
Edge Services and Solutions
Lahore
06.2021 - 01.2024
- Worked with both, insurance agencies and hospitals in the US
- Created insurance quotations for personal and commercial clients
- Insurance verifications done for patients scheduled for diagnostic procedures
- Prioritised incoming communications to filter out basic requests and minimise disruptions.
- Trained a fellow associate for an insurance agency.
- Oversaw and trained clerical support staff to accomplish challenging objectives.
- Partnered with management to implement processes and complete special projects.
Customer service representative
Tribe Consulting
Lahore
03.2021 - 05.2021
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Processed high-value payments with meticulous accuracy.
- Managed 90+ daily calls, taking orders and escalated cancellations.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Processed inbound customer calls, providing information on service or product upgrades
Sales Representative
Global Bridge Communications
Lahore
10.2020 - 02.2021
- Adapted sales techniques to specific clients and promoted products based on individualised client needs.
- Upselling the purchases with home and mobile bundles.
- Providing general information to customers regarding their plans from time to time.
- Contacted satisfied customers to offer additional services.
- Developed new business by networking with valuable customers.
- Helped resolve client problems quickly with superior customer service.
Education
Bachelor of Science in Civil Engineering -
University of Lahore
09.2016 - 08.2020
Intermediate -
Forman Christian College
09.2014 - 09.2016
O Levels -
The City School
10.2012 - 08.2014
Skills
Microsoft Wordundefined
Personal Information
- Date of birth: 06/02/1998
- Gender: Male
- Nationality: Pakistani
Languages
English
Advanced (C1)
Timeline
Executive Associate - Client Relations
Edge Services and Solutions
06.2021 - 01.2024
Customer service representative
Tribe Consulting
03.2021 - 05.2021
Sales Representative
Global Bridge Communications
10.2020 - 02.2021
Bachelor of Science in Civil Engineering -
University of Lahore
09.2016 - 08.2020
Intermediate -
Forman Christian College
09.2014 - 09.2016
O Levels -
The City School
10.2012 - 08.2014
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