Zeeshan Sayed
London
Summary
Ambitious and dynamic professional with a strong commitment to personal and professional growth. Proven ability to work effectively in both team settings and independently, fostering positive relationships through collaboration and support. Motivated to complete tasks efficiently while maintaining high standards of quality and timeliness. Eager to acquire new skills and experiences that enhance overall capabilities and contribute to organizational success.
Overview
30
30
years of professional experience
Work History
Regional System Specialist -SPM - EMDG
Expeditors International
06.2025 - Current
- Acted as a regional system subject‑matter expert for connectivity, supporting service provider integrations via API, EDI and portal.
- Coordinated end‑to‑end connectivity onboarding for service providers, including readiness checks, testing activities, and go‑live validation.
- Served as the primary escalation point for connectivity issues, investigating data flow failures, missing events, and system mismatches across platforms.
- Worked closely with Service Provider Managers, IT, and external vendors to diagnose and resolve integration and mapping issues.
- Supported API enablement initiatives, including clarification of onboarding requirements.
- Provided training for SPM's on Carrier Connect
Profile Specialist -SPM,EMDG
Expeditors intnational
London
06.2023 - 02.2025
- Created and maintained service provider–specific zones within RDM, ensuring accurate alignment with operational and commercial requirements.
- Interpreted and translated service provider rate structures into SPA, validating data accuracy and system readiness for downstream processing.
- Initiated and led a 3‑month Request for Information (RFI) across Europe to assess service provider capabilities, services, and technical readiness.
- Developed training materials and presentations and supported the Project Manager in delivering training to Alpha branches on creating, managing, and storing rates with zone logic.
- Played a key role in the DSTT / CSTT Europe project, working closely with Alpha branches to analyse transit‑time data and support data‑driven improvements.
- Conducted a Profile Specialist role scaling analysis, evaluating workload, process efficiency, and capacity requirements to support growth and standardisation.
Import Gateway Duty Officer
Expeditors International
London
10.2021 - 06.2023
- Monitoring Freight movement from airlines to LHR gateway
- Customs bonded movement transfers requests
- Creating ERTS records – CustomsWare
- Servicing internal customers
- Collaborated with management and took ownership of creating and introducing new Forecasting formats
- Forecasting freight volumes and reporting back to management
- Credit /Bill power BI Dashboards
- Hosting Internal Excel training
Pricing Analyst
Expeditors International
London
09.2012 - 10.2022
- Kept up to date on market prices to accurately price and value similar products.
- Outlined research findings in detailed documentation to support decision making by Product managers, Key stake holder and other team members.
- Creating Visual and dashboards in Power Bi to aid strategy conversations
- Analyzing complex data sets
- Monitored system functioning closely, troubleshooting and resolving issues.
- Compiling full RFQ/Bid responses for internal and external customers
- Training provided to fellow peers
- Face to face negotiations with customers
Air and Ocean Import Coordinator
Expeditors International
London
03.2006 - 09.2012
- Applied expert knowledge for daily completion of tasks and streamlining workflows.
- Utilised practical communications skills to maintain and build positive client relationships.
- Customised products to meet user specifications improving customer experience.
- Customer service and building on current relationships
- Communicated professionally with border agencies and customs authorities to effectively progress freight movement.
- Selected carriers according to specific customer requirements, arranging cost-effective, timely transport provisions.
- Collaborated effectively with clients, customs professionals and transportation companies to enable smooth-running item clearance and forwarding.
Import Customer Services Agent
DHL
London
02.2005 - 03.2006
- Import Customs formalities
- Tracking and ensuring that KPI's are being met
- General customer service
- Aided in customer retention through meeting on time performance indicators, resulting in gaining additional business
- Resolved escalated customer issues quickly to drive client retention.
Import Customs Agent
Exel Freight
London
05.2002 - 02.2005
- Customised products to meet user specifications improving customer experience.
- Utilized practical communications skills to maintain and build positive client relationships.
- Creating Customs Entry worksheets to aid a smooth clearance process.
Consols Agent
Expeditors International
London
07.1997 - 05.2002
- Updating base CFIT QQ records
- Tracking documents and arrivals
- Splitting documents
- Arranging inter-branch movements
- Interaction with freight carriers and haulers
- Regular bond checks
Freight Trainee
Expeditors International
London
09.1996 - 07.1997
- Learning all main aspect of Freight forwarding
- Gained NVQ qualifications
Education
GCSE’s - English, Mathematics, combined Sciences
The Heathland School
LondonNVQ Level 2 - Administration
NVQ Level 2 - International trading and services
NVQ Level 3 - Customer Services
NVQ Level 3 - Administration
Skills
- Power BI
- Product pricing
- Price trend knowledge
- Interpersonal skills
- Customer Service
- API integration
- Data analysis
- Connectivity troubleshooting
- Vendor collaboration
- Excel proficiency
Timeline
Regional System Specialist -SPM - EMDG
Expeditors International
06.2025 - Current
Profile Specialist -SPM,EMDG
Expeditors intnational
06.2023 - 02.2025
Import Gateway Duty Officer
Expeditors International
10.2021 - 06.2023
Pricing Analyst
Expeditors International
09.2012 - 10.2022
Air and Ocean Import Coordinator
Expeditors International
03.2006 - 09.2012
Import Customer Services Agent
DHL
02.2005 - 03.2006
Import Customs Agent
Exel Freight
05.2002 - 02.2005
Consols Agent
Expeditors International
07.1997 - 05.2002
Freight Trainee
Expeditors International
09.1996 - 07.1997
GCSE’s - English, Mathematics, combined Sciences
The Heathland School