Zeitun Shaban
Newark
Summary
Skilled Direct Support Manager with notable experience in facilitating team operations and maintaining high levels of client satisfaction. Strengths include adeptness in staff management, development of strategic plans, and implementation of policies that positively impact individuals requiring direct support. Demonstrated success in fostering a supportive environment, empowering staff to deliver quality care, and driving operational efficiency.
Overview
2
2
years of professional experience
Work History
Direct Support Manager
Shujaa Healthcare services
Delaware City
06.2024 - Current
- Communicated with patients with compassion while keeping medical information private.
- Maintained accurate records of all services provided to clients.
- Ensured proper documentation of services provided to clients is completed accurately and timely.
- Facilitated communication among staff members regarding client issues or concerns.
- Reviewed incident reports and took appropriate action when necessary.
- Assisted with the development of new programs and services for clients.
- Collaborated with team members to develop strategies for meeting client needs.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Conducted regular meetings with staff to ensure quality standards are met.
- Supervised day-to-day operations ensuring efficient use of resources.
- Provided guidance to direct support staff on a daily basis.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Coordinated transportation services for clients as needed.
- Oversaw training of staff in client care techniques and safety procedures.
- Managed household errands and other essential duties.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Direct Support Professional
St.Johns community services
Newark
03.2023 - Current
- Consulted with client care team to continually update care plans.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Maintained clean and well-organized environment for client happiness and safety.
- Tracked and reported clients' progress based on observations and conversations.
- Accompanied individuals on outings to promote independence and integration into the community.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Helped clients get in and out of beds and wheelchairs.
- Maintained detailed records of services performed on clients.
- Transported clients to doctor's appointments and errands.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Used approved crisis intervention techniques in emergency situations.
- Drove clients to doctors' appointments and social outings.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Assisted individuals in learning and developing new skills.
- Monitored client's well-being, safety and comfort under physician direction.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Organized oral medications for clients following dosage and schedule requirements.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Followed care plan and directions to administer medications.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Provided guidance and support to ensure safety of individuals served.
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Assisted clients with maintaining good personal hygiene.
- Assisted individuals in development of social skills to become integrated in community.
- Recorded client status progress and challenges in logbooks and reports.
- Monitored health and well-being of clients and reported significant health changes.
- Accompanied or transported clients to appointments, errands and social activities.
Education
Diploma - Cosmetologist
Unison Hair And Beauty
Bungoma, Kenya10-2013
High School Diploma -
Bungoma Town High School
Bungoma, Kenya10-2004
Some College (No Degree) - Nursing Practice
Delaware Technical Community College
DESkills
- Client advocacy
- Care plan development
- Crisis intervention
- Medication administration
- Team leadership
- Documentation management
- Communication skills
- Heartsaver CPR AED (CPR AED)
- Records management
- Care delivery
- Employee training program
- Team collaboration
- Heartsaver first aid (first aid)
- Train employees
- Certified in CPR/AED
- Staff management
Timeline
Direct Support Manager
Shujaa Healthcare services
06.2024 - Current
Direct Support Professional
St.Johns community services
03.2023 - Current
Diploma - Cosmetologist
Unison Hair And Beauty
High School Diploma -
Bungoma Town High School
Some College (No Degree) - Nursing Practice
Delaware Technical Community College