Zeynep M. Sayın

• Coaching and motivating sales team members on best practices for customer interactions.
• Developed and implemented strategies to increase sales performance.
• Monthly detailed Shift Scheduling & Vacation planning for a team of 13 since December 2023.
• Fleet and Vehicle Management. Maintenance checks for vehicles.
• Reporting fleet availability for rental vehicles and preparing for the following days.
• Vehicle Quality Controls.
• Monitored daily sales activities and provided feedback to team members.
• Damage controls on vehicles.
• Payment collection from customers with outstanding balances.
• Customer retention.
• Conducted regular meetings with team members to review goals and objectives.
• Resolved customer complaints promptly and efficiently.
• Developed strategies to improve customer experience.
• Temporary relocation to Tenerife, Spain, for 2 weeks in November 2024, to support the team here.

And many more responsibilities.

I started as a Mobility Sales Advisor at OK Mobility in April 2023, and then I was later promoted to Mobility Sales Team Leader in December 2023.

• Engaging in business activities targeting the United States.
• Talking to architects about bulk purchases.
• Communicated key updates to the CEO.
• Preparing quotes for the customer.
• Order management and keeping in contact with the warehouse.
• Freight calculating for large parcels and keeping contact with delivery suppliers.
• Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
• Monitored staff performance to ensure adherence to customer service standards.
• Created reports on customer feedback, complaints, and suggestions for management review.
• Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.

• Working with the Energy Supplier Enstroga UK Project
• Oversaw five distinct departments: Debt Collection, Retention and Customer Service, Complaints, Billing and Finance, and Energy Provider Switching.
• Organized and scheduled team meetings to ensure efficient workflow.
• Developed and implemented new procedures to improve customer service delivery.
• Coached, mentored, and evaluated department staff performance.
• Provided guidance on how to handle difficult situations or customers.
• Assisted with the development of departmental goals and objectives.
• Created weekly performance evaluation tests and provided the needed training to the team members falling behind.
• Facilitated monthly training refreshment sessions.
• Keeping in contact with Enstroga to ensure smooth communication.
• Weekly Expert Advisor Meetings with the Department Representatives.
• Monitoring agent performance and performing quality checks.

I started as an agent in Delta in July 2019, and later was promoted to Expert Advisor & Team Lead of the Customer Service and Retention department in October 2019. I was then promoted to Department Team Lead backup in February 2020, and later was promoted to Department Team Leader in December 2020.