Zhaklina Gligorova
Berchtesgaden,BY
Summary
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.
Overview
9
9
years of professional experience
Work History
Machine Operator
PSM Protech
07.2022 - Current
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
Waitress Supervisor
Explorer Hotel
11.2019 - 07.2022
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Greeted new customers, discussed specials, and took drink orders.
Food and Beverage Assistant
Melia Hotels
10.2018 - 08.2019
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Processed payments and provided receipts to establish proof of transaction.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
Internal Quality Auditor
Adient Automotive
05.2015 - 09.2018
- Gathered and reviewed current data to determine areas in need of improvement.
- Identified issues of non-compliance and elevated reports to senior personnel.
- Completed timely quality reports highlighting deficiencies and recommending corrective actions.
- Educated and oriented employees to improve compliance with quality control protocols.
- Audited activities of workers on production lines and shipping and receiving.
Education
High School Diploma -
SOU Dimitar Vlahov
Strumica, North Macedonia06.2014
Skills
- Microsoft Office Applications
- Computer Skills
- Communication
- Leadership
- Problem-Solving
- Attention to detail
Languages
English
Advanced (C1)
German
Intermediate (B1)
Spanish
Intermediate (B1)
Serbian
Advanced (C1)
Macedonian
Bilingual or Proficient (C2)
Timeline
Machine Operator
PSM Protech
07.2022 - Current
Waitress Supervisor
Explorer Hotel
11.2019 - 07.2022
Food and Beverage Assistant
Melia Hotels
10.2018 - 08.2019
Internal Quality Auditor
Adient Automotive
05.2015 - 09.2018
High School Diploma -
SOU Dimitar Vlahov
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