Practicing Yoga
Stanislawczyk Ágota
Riedenburg
Summary
Competent customer service representative who´s passionate at work, driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.
Overview
7
7
years of professional experience
14
14
years of post-secondary education
3
3
Languages
Work History
English Teacher Volunteer
Freelancer
Riedenburg
01.2019 - Current
- Work with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Coordinated activities to encourage interest in reading.
- Established appropriate deadlines and provided complete instructions for reading assignment and homework.
Assistant
Solution4you
Vissenbjerg
03.2017 - 09.2018
- Helped management with business operations to align teams, set goals and execute initiatives.
Customer Service Representative
Telenor Hungary Zrt.
Budapest
04.2015 - 03.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recorded account information to open new customer accounts.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recommended products to customers, thoroughly explaining details.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Converzum Tudomány Nyelviskola
Budapest 04.2020 - 03.2021
Beauty Industry
MOSZI/Vocational School
Budapest 09.2009 - 05.2011
High School Diploma -
Jelky András Szakközépiskola/Gymnasium
Baja 09.2005 - 06.2009
Forrás Általános Iskola/Elementary School
Dávod 09.1997 - 06.2005
Skills
Language skills
MS Office, MS Windows, CRM system
Interests
Learning languages
Reading books
Timeline
Converzum Tudomány Nyelviskola
04.2020 - 03.2021
English Teacher Volunteer
Freelancer
01.2019 - Current
Assistant
Solution4you
03.2017 - 09.2018
Customer Service Representative
Telenor Hungary Zrt.
04.2015 - 03.2017
Beauty Industry
MOSZI/Vocational School
09.2009 - 05.2011
High School Diploma -
Jelky András Szakközépiskola/Gymnasium
09.2005 - 06.2009
Forrás Általános Iskola/Elementary School
09.1997 - 06.2005