Summary
Overview
Work History
Education
Skills
Interests
Timeline
BusinessAnalyst
Stanislawczyk Ágota

Stanislawczyk Ágota

Riedenburg

Summary

Competent customer service representative who´s passionate at work, driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

Overview

7
7
years of professional experience
14
14
years of post-secondary education
3
3
Languages

Work History

English Teacher Volunteer

Freelancer
Riedenburg
01.2019 - Current
  • Work with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
  • Coordinated activities to encourage interest in reading.
  • Established appropriate deadlines and provided complete instructions for reading assignment and homework.

Assistant

Solution4you
Vissenbjerg
03.2017 - 09.2018
  • Helped management with business operations to align teams, set goals and execute initiatives.

Customer Service Representative

Telenor Hungary Zrt.
Budapest
04.2015 - 03.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Recorded account information to open new customer accounts.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Recommended products to customers, thoroughly explaining details.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services and company information.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

Converzum Tudomány Nyelviskola
Budapest
04.2020 - 03.2021

Beauty Industry

MOSZI/Vocational School
Budapest
09.2009 - 05.2011

High School Diploma -

Jelky András Szakközépiskola/Gymnasium
Baja
09.2005 - 06.2009

Forrás Általános Iskola/Elementary School
Dávod
09.1997 - 06.2005

Skills

    Language skills

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Interests

Practicing Yoga

Learning languages

Reading books

Timeline

Converzum Tudomány Nyelviskola
04.2020 - 03.2021

English Teacher Volunteer

Freelancer
01.2019 - Current

Assistant

Solution4you
03.2017 - 09.2018

Customer Service Representative

Telenor Hungary Zrt.
04.2015 - 03.2017

Beauty Industry

MOSZI/Vocational School
09.2009 - 05.2011

High School Diploma -

Jelky András Szakközépiskola/Gymnasium
09.2005 - 06.2009

Forrás Általános Iskola/Elementary School
09.1997 - 06.2005

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Stanislawczyk Ágota