Summary
Overview
Work History
Education
Skills
Websites
Software
Interests
Timeline
Generic
Özlem Degirmenönü

Özlem Degirmenönü

Customer Success Account Management
Unterschleißheim

Summary

As a Manager with 3 years of experience in customer relationship management and a background in Business Informatics, I specialize in building trust-based partnerships with clients, partners, and internal teams. Known for my proactive leadership and focus on operational health, I drive strategic engagement that aligns customer priorities with business goals. My strong communication skills and dedication to customer success foster collaboration, fueling growth and ensuring sustained client satisfaction. With a commitment to impactful outcomes, I am a valuable asset in achieving organizational objectives and advancing business success.

Overview

10
10
years of professional experience
4
4
Languages

Work History

Administration Manager

Baader Bank AG
09.2023 - Current
  • Deputy Team Lead responsible for strategic decision-making within the team, setting direction and priorities.
  • Oversee key projects with clients and partners, promoting collaboration that drives company growth.
  • Build trust-based relationships with customers, partners, and colleagues to ensure alignment and successful outcomes.
  • Prepared comprehensive reports on departmental performance for senior management, enabling informed decision-making and strategic planning efforts.
  • Part of diverse projects for example crypto onboardings, analytics and testings for better performance strategies and new campaigns.
  • Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
  • Liaised with external stakeholders including clients, suppliers, and regulatory bodies to maintain strong working relationships beneficial to the organization''s success.
  • Streamlined office processes by implementing efficient administrative systems, resulting in increased productivity and reduced operational costs.
  • Promoted a positive workplace culture by addressing employee concerns promptly and implementing initiatives aimed at boosting morale and job satisfaction.
  • Interviewed, recruited and onboarded new staff for high-performing administration teams.

Working Student Client Services

Baader Bank AG
11.2021 - 08.2023
  • Reviewed of regulatory and supervisory requirements and maintenance of master data in all relevant systems.
  • Continous contributions to process optimization based on customer requirements or recurring issues and errors.
  • Preparation of documentation and work instructions.
  • Ensuring comprehensive documentation.
  • Processing of account openings and changes to existing account relationships or business partners.
  • Responsible for handling, internal coordination, and timely response to internal inquiries regarding account customers.
  • Onboarding and training of new employees.
  • Support and adherence to corporate identity (CI) and corporate design (CD).

Part-time in Retail

NK Südfilialen
05.2018 - 10.2021
  • Monitoring stock levels, reporting shortages, and assisting with stock inventory checks.
  • Staying informed about promotions and new products to offer customer recommendations.
  • Handling cash register duties, processing payments (cash, card, etc.), and ensuring accurate transactions.
  • Unpacking and organizing deliveries in the store or stockroom.
  • Providing friendly and helpful service to customers, answering questions, and assisting with product inquiries.

Internship

NKB Technologies GmbH
09.2016 - 03.2017
  • Developed professional skills through hands-on experiences, including time management and effective communication.
  • Assisted colleagues in their tasks when needed, fostering a supportive work environment.
  • Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
  • Sorted, organized, and maintained files.

One-week Internship During Secondary School

Microsoft Deutschland GmbH
02.2015 - 02.2015
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Gained insights into the company’s product portfolio to support the sales team.
  • Learned about sales processes and strategies through observation of experienced staff.


Education

Bachelor of Science - Business Information Systems

FOM Hochschule - University of Applied Sciences
Munich, Germany
04.2001 -

High School Diploma -

Fachoberschule
Unterschleissheim
04.2001 -

Intermediate School Certificate -

Therese-Giehse-Realschule
Unterschleissheim
04.2001 -

Skills

  • Customer Relationship Management
  • Stakeholder Engagement
  • Customer Success Leadership
  • Data Analysis and Decision-Making
  • Project and Process Management
  • Customer-Centric Approach
  • Business and IT Alignment

Software

Programming Languages (Python, Java, C, R)

Web Development (HTML, CSS, JavaScript)

Database Management (QL and NoSQL)

Software Development and Debugging

Version Control (Git)

Interests

Travelling

Bicycling

Basketball

Timeline

Administration Manager

Baader Bank AG
09.2023 - Current

Working Student Client Services

Baader Bank AG
11.2021 - 08.2023

Part-time in Retail

NK Südfilialen
05.2018 - 10.2021

Internship

NKB Technologies GmbH
09.2016 - 03.2017

One-week Internship During Secondary School

Microsoft Deutschland GmbH
02.2015 - 02.2015

Bachelor of Science - Business Information Systems

FOM Hochschule - University of Applied Sciences
04.2001 -

High School Diploma -

Fachoberschule
04.2001 -

Intermediate School Certificate -

Therese-Giehse-Realschule
04.2001 -

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Özlem DegirmenönüCustomer Success Account Management