Zoe Marshall
Edinburgh,Midlothian
Summary
Motivated and reliable English and Film undergraduate with experience in customer service, retail, hospitality and event management. Strong communication skills developed through working with diverse customers in dynamic team environments. Proven leadership experience as school captain (head girl) at secondary school and committed to personal development through completion of both gold and silver Duke of Edinburgh awards. Seeking a part-time roll alongside university studies where I can positively contribute to a team environment while continuing to develop personal and professional skillset.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Merchandise Sales Assistant
Macron - Scotland Rugby
Edinburgh, Midlothian
2023.02 - Current
- Sold official Scotland rugby team merchandise during matches and events
- Managed till operations smoothly, reducing waiting time for customers.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Trained new staff members, fostering a supportive working environment.
- Assisted customers with purchases and product enquiries.
Hospitality team member
The Red Bus Bistro
Edinburgh, Midlothian
2024.04 - 2025.09
- Delivered efficient table service, resulting in repeat business.
- Delivered first-class customer service for memorable guest experiences.
- Served food and beverages, going the extra mile to deliver personalised customer service.
- Handled complaints and conflict with diplomatic approach.
- Worked effectively within a fast-paced team environment.
Retail volunteer
British Heart Foundation
Edinburgh, Midlothian
2023.01 - 2023.08
- Supported daily shop operations including customer service and stock management
- Processed cash transactions, ensuring accurate handling of payment.
- Organised displays to promote inventory and encourage customer purchases.
- Supported team members in busy periods for enhanced productivity.
- Improved store appearance with regular cleaning tasks.
Education
Bachelor of Arts - English, Film and Visual Culture
University of Aberdeen
Aberdeen 2024.08 -
Scottish Qualifications Certificate - Various
Gracemount High School
Edinburgh 2018.08 - 2024.06
Timeline
Bachelor of Arts - English, Film and Visual Culture
University of Aberdeen
2024.08 -
Hospitality team member
The Red Bus Bistro
2024.04 - 2025.09
Merchandise Sales Assistant
Macron - Scotland Rugby
2023.02 - Current
Retail volunteer
British Heart Foundation
2023.01 - 2023.08
Scottish Qualifications Certificate - Various
Gracemount High School
2018.08 - 2024.06